Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Williams

Hephzibah,GA

Summary

Versatile professional with experience spanning various industries and roles. Possesses strong problem-solving abilities, effective communication skills, and a collaborative mindset. Quick to learn and adaptable to new situations. Committed to delivering quality work and contributing positively to team efforts and organizational goals.

Overview

9
9
years of professional experience

Work History

Self Employed

LLD Enterprise LLC.
10.2017 - Current
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Researched new products available for lawn care applications.
  • Repaired damaged areas of turf due to insect infestations or extreme weather conditions.
  • Planted grass seed in areas where needed.
  • Checked equipment for safety before use.
  • Provided advice on proper care of lawns and gardens.
  • Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.

Crew Member

McDonald’s
03.2023 - 03.2024
  • Grill maintenance
  • Manage inventory
  • Manage the cleanliness of the store.
  • Resolved customer complaints in a professional manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Maintained an organized work area to ensure efficient operations.

Customer Service Representative

TELEPERFORMANCE
06.2020 - 10.2021
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Contractor

Piedmont landscaping
06.2019 - 10.2019
  • Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
  • Adhered to safety protocols when operating heavy machinery on the job site.
  • Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
  • Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
  • Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
  • Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
  • Sprayed herbicides or pesticides around plants in order to protect them from pests or disease.
  • Loaded and unloaded materials onto trucks for transport to job sites.
  • Laid sod pieces over prepared areas of soil in order to establish new lawns.
  • Removed debris from work sites after completion of each project.
  • Weeded flowerbeds and spread fertilizer throughout gardens as needed.
  • Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
  • Assisted in planting trees and shrubs according to landscape design plans.
  • Constructed fences around properties in order to provide privacy or security.

FORKLIFT Operator

Kimberly Clark
07.2015 - 09.2017
  • Followed standard operating procedures to safely stack and store materials in the warehouse.
  • Completed paperwork related to deliveries including bills of lading, packing slips.
  • Checked finished products for quality assurance before loading them onto trucks for shipment.
  • Organized items according to size, type, style, color, or product code.
  • Loaded and unloaded pallets of product onto trucks using a forklift.
  • Ensured all safety protocols were followed while operating the forklift.
  • Utilized radio frequency scanners for tracking material movement throughout the warehouse.
  • Conducted regular cycle counts to ensure accuracy of inventory levels.
  • Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
  • Assisted with shipping and receiving activities as needed.
  • Inspected material handling equipment for defects prior to use.
  • Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
  • Maintained yard appearance, keeping ground clean and clear.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Maintained current forklift training and certification as required by company policies.

Education

High school diploma - Academics

Laney Highschool

Skills

  • FORKLIFT operator
  • Knowledgeable in forklift preventive maintenance
  • Inventory systems
  • OSHA regulations
  • Workplace-safety best practices
  • Machine Operator
  • Installation
  • Maintenance
  • Repair of machinery
  • Operate tools
  • Manufacturing process
  • Periodic checks on equipment
  • Problem-solving
  • Communication
  • Listening
  • Speaking
  • Observing
  • Empathizing
  • Team communication
  • Continuous production
  • Quality control
  • Teamwork and Collaboration
  • Remote Office Availability
  • Organization and Time Management

Timeline

Crew Member

McDonald’s
03.2023 - 03.2024

Customer Service Representative

TELEPERFORMANCE
06.2020 - 10.2021

Contractor

Piedmont landscaping
06.2019 - 10.2019

Self Employed

LLD Enterprise LLC.
10.2017 - Current

FORKLIFT Operator

Kimberly Clark
07.2015 - 09.2017

High school diploma - Academics

Laney Highschool
David Williams