David Williams
Hephzibah,GA
Summary
Versatile professional with experience spanning various industries and roles. Possesses strong problem-solving abilities, effective communication skills, and a collaborative mindset. Quick to learn and adaptable to new situations. Committed to delivering quality work and contributing positively to team efforts and organizational goals.
Overview
9
9
years of professional experience
Work History
Self Employed
LLD Enterprise LLC.
10.2017 - Current
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Researched new products available for lawn care applications.
- Repaired damaged areas of turf due to insect infestations or extreme weather conditions.
- Planted grass seed in areas where needed.
- Checked equipment for safety before use.
- Provided advice on proper care of lawns and gardens.
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
Crew Member
McDonald’s
03.2023 - 03.2024
- Grill maintenance
- Manage inventory
- Manage the cleanliness of the store.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained an organized work area to ensure efficient operations.
Customer Service Representative
TELEPERFORMANCE
06.2020 - 10.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Contractor
Piedmont landscaping
06.2019 - 10.2019
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Adhered to safety protocols when operating heavy machinery on the job site.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
- Sprayed herbicides or pesticides around plants in order to protect them from pests or disease.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Laid sod pieces over prepared areas of soil in order to establish new lawns.
- Removed debris from work sites after completion of each project.
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
- Assisted in planting trees and shrubs according to landscape design plans.
- Constructed fences around properties in order to provide privacy or security.
FORKLIFT Operator
Kimberly Clark
07.2015 - 09.2017
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Organized items according to size, type, style, color, or product code.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Ensured all safety protocols were followed while operating the forklift.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Conducted regular cycle counts to ensure accuracy of inventory levels.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
- Assisted with shipping and receiving activities as needed.
- Inspected material handling equipment for defects prior to use.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Collaborated with team members to complete tasks efficiently and accurately.
- Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
- Maintained yard appearance, keeping ground clean and clear.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
Education
High school diploma - Academics
Laney Highschool
Skills
- FORKLIFT operator
- Knowledgeable in forklift preventive maintenance
- Inventory systems
- OSHA regulations
- Workplace-safety best practices
- Machine Operator
- Installation
- Maintenance
- Repair of machinery
- Operate tools
- Manufacturing process
- Periodic checks on equipment
- Problem-solving
- Communication
- Listening
- Speaking
- Observing
- Empathizing
- Team communication
- Continuous production
- Quality control
- Teamwork and Collaboration
- Remote Office Availability
- Organization and Time Management
Timeline
Crew Member
McDonald’s
03.2023 - 03.2024
Customer Service Representative
TELEPERFORMANCE
06.2020 - 10.2021
Contractor
Piedmont landscaping
06.2019 - 10.2019
Self Employed
LLD Enterprise LLC.
10.2017 - Current
FORKLIFT Operator
Kimberly Clark
07.2015 - 09.2017
High school diploma - Academics
Laney Highschool