David Williams
Harleysville,PA
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
12
12
years of professional experience
Work History
Branch Manager
American Heritage Credit Union
Red Lion, Pennsylvania
01.2025 - Current
- Resolved escalated customer complaints in a timely manner.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Assisted other branches when needed during peak periods or special projects.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Created reports summarizing operational performance metrics for senior management review.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Participated in community events to promote brand awareness.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
- Performed regular audits of financial records in order to ensure accuracy.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Manager
Harleysville Bank
Harleysville, Pennsylvania
08.2013 - 01.2025
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Participated in community events to promote brand awareness.
- Performed regular audits of financial records in order to ensure accuracy.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Performing Arts Teacher
Calvary Baptist Schools
Lansdale, Pennsylvania
08.2019 - 06.2022
- Developed and implemented a comprehensive performing arts curriculum for students grades 7-12.
- Provided individualized instruction to ensure each student's success in their chosen field of study.
- Instructed classes on the fundamentals of music theory, vocal training, and stage performance.
- Organized and directed student performances throughout the year.
- Assessed student progress through regular evaluations and feedback sessions.
- Created lesson plans that incorporated interactive activities to keep students engaged.
- Encouraged collaboration between students to foster creativity and teamwork skills.
- Scheduled rehearsals with performers to prepare them for upcoming events or shows.
- Utilized multimedia resources such as videos, software programs, and audio recordings during lessons.
- Taught students theater terminology and performance skills.
- Planned class field trips to local performances to provide first-hand experiences and foster appreciation for theater.
Education
Bachelor of Science - Voice Pedagogy
Northland International University
Dunbar, WI05-2012
High School Diploma -
Calvary Baptist School
Lansdale, Pennsylvania06-2006
Skills
- Business development expertise
- Sales professional
- Excels in team leadership
- Cash handling expertise
- Relationship building and management
- Customer service
- Verbal/written communication
- Employee development
- Excellent time management skills
- Conflict resolution
- Bank security expert
Timeline
Branch Manager
American Heritage Credit Union
01.2025 - Current
Performing Arts Teacher
Calvary Baptist Schools
08.2019 - 06.2022
Branch Manager
Harleysville Bank
08.2013 - 01.2025
Bachelor of Science - Voice Pedagogy
Northland International University
High School Diploma -
Calvary Baptist School