Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Williams

Williamson,USA

Summary

Dynamic Operations Manager with over 10 years of experience at Jones Lang LaSalle, excelling in facilities maintenance and team leadership. Proven track record in driving performance metrics and enhancing client satisfaction through effective communication and strategic budget management. Adept at fostering a safety-first culture while delivering exceptional service and operational excellence.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Operations Manager

Jones Lang LaSalle (JLL)
Webster, NY
05.2014 - 11.2022
  • Manage performance of team of technicians (15) over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems.
  • Manage and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
  • Drive performance as measured by client's Key Performance Indicators
  • Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of FM services
  • Resolve FM issues at sites under purview, escalating when needed
  • Provide engineering guidance to Technicians as needed to ensure operations are aligned with site and portfolio goals and values
  • Develop and manage operating expense budgets for relevant sites
  • Initiate purchase order requests for goods and services for sites within responsibility
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Administer training to ensure compliance, readiness and competency of staff
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Work with Regional Manager to oversee the delivery of maintenance and repair services.
  • Ensure client satisfaction.
  • Act as point of contact with site occupants and ensure client needs are met
  • Support the implementation of short and long-term projects for the client as requested.
  • Assist in the development and implementation of the annual account plan

Pipefitter Foreman

Xerox
Webster, NY
04.1992 - 05.2014
  • Fire protection specialist. Inspections, insurance compliance, all fire systems.
  • Responsible for the installation, assembly, and fabrication of the mechanical piping system for the physical plant for Xerox's manufacturing facilities
  • Service and maintain the specialty fire protection systems throughout the 800 acre Xerox facility
  • Responsible for the maintenance and repair of all water and fire mains throughout the facility
  • Serves as the Xerox fire marshal on an as-needed basis
  • Coordinates and supervises external contractors throughout the facility

Education

Bachelor's degree - Technology Education

SUNY College at Oswego
Oswego
05.1992

Associate - Pipefitting/HVAC

Alfred State College
Alfred, NY
05.1987

Skills

  • Facilities Maintenance (10 years)
  • Equipment Repair (10 years)
  • Fabrication (10 years)
  • Electrical Experience (10 years)
  • Teaching (10 years)
  • Mechanical Knowledge (10 years)
  • Manufacturing (10 years)
  • Plumbing (10 years)
  • Mechanic Experience (10 years)
  • Heavy Equipment Operation (4 years)
  • Curriculum Development (Less than 1 year)
  • Blueprint Reading (10 years)
  • Tutoring (4 years)
  • Construction (10 years)
  • Carpentry (10 years)
  • Troubleshooting (10 years)
  • Boiler (10 years)
  • Management (10 years)
  • Schematics (10 years)
  • Handyman (10 years)
  • Landscape Maintenance (10 years)
  • Classroom Management (5 years)
  • Supervising experience (10 years)
  • Leadership (10 years)
  • Employee evaluation (10 years)
  • Microsoft Office (10 years)
  • Budgeting (10 years)
  • Forecasting (10 years)
  • Maximo (5 years)
  • CMMS (10 years)
  • Facilities management (10 years)
  • Computer literacy (10 years)
  • HVAC (10 years)
  • Purchasing (10 years)
  • Pricing (10 years)
  • Operations management (8 years)
  • Customer service (10 years)
  • Mechanical knowledge (10 years)
  • Refrigeration (10 years)
  • Administrative Experience (10 years)
  • Welding (5 years)
  • Backhoe Operation (10 years)
  • Air conditioning
  • Automotive Repair
  • Succession planning
  • Maintenance
  • Project management abilities
  • Staff training
  • Staff development
  • High-pressure environments
  • Team management
  • Safety compliance
  • Budget management
  • Client relationship
  • Performance metrics
  • Equipment maintenance
  • Project management
  • Contract negotiation
  • Subcontractor management
  • Training administration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Process improvement
  • Budgeting and cost control
  • Budgeting and forecasting
  • Negotiation
  • Delegation
  • Multi-unit operations management
  • Interpersonal communication
  • Cost control
  • Logistics management
  • Troubleshooting and problem solving
  • Inventory management
  • Cost reduction and containment
  • Problem-solving
  • Risk management

Certification

  • EPA Refrigeration Certification
  • September 1988
  • HVAC Certification
  • August 1985 to May 1987

Timeline

Operations Manager

Jones Lang LaSalle (JLL)
05.2014 - 11.2022

Pipefitter Foreman

Xerox
04.1992 - 05.2014

Bachelor's degree - Technology Education

SUNY College at Oswego

Associate - Pipefitting/HVAC

Alfred State College

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