David Williams
Swedesboro,USA
Summary
Strategic operations and transformation leader with over 15 years of experience optimizing fulfillment networks, standardizing warehousing operations, and driving system-based improvements across large-scale distribution networks. Expert in guiding enterprise initiatives, improving warehouse execution, and aligning digital tools with operational KPIs. Proven success in leading cross-functional programs, developing SOPs, and executing ERP-aligned strategies.
Overview
15
15
years of professional experience
Work History
Principal Program Manager
Amazon
Swedesboro, USA
08.2024 - Current
- Up to 50% travel supporting strategic performance and turnaround initiatives across 78 U.S. fulfillment centers.
- Lead the U.S. non-sort network strategy for Delivery Estimate Accuracy (DEA), improving last-mile promise reliability across 78 fulfillment centers through standardized processes, deep metric analysis, and site-level accountability.
- Launched the RTT (Road to Target) initiative within the U.S. non-sort network, adapting an existing Amazon model to target the bottom 20 sites driving 43% of DEA variance. These sites improved 57%, contributing to a 33% network-wide DEA gain within six months.
- Founded and lead the ACE (Accelerated Customer Excellence) Program, an executive-backed intervention for the lowest-performing sites. Lead on-site teams to diagnose systemic issues, retrain leadership, and establish durable operational mechanisms. ACE sites show a 19% DEA improvement within two weeks of deployment.
- Own the speed glide path strategy for the U.S. non-sort network, focused on exceeding year-over-year delivery speed targets. Use P95 subprocess analysis to build site-specific glide paths, coach CX-standardized best practices, and close performance gaps. Achieved a 12% YTD improvement in cycle times, with the network on pace to exceed glance view speed (GVS) targets by 11%.
- Partner cross-functionally with General Managers, Senior Ops Managers, and Directors to execute turnaround programs, scale network initiatives, and elevate performance in alignment with Amazon's customer experience and operational goals.
Senior Operations Manager
Amazon
Swedesboro, USA
01.2021 - 07.2024
- Helm budgetary, people development, and operations objectives for 1.7 million square-foot fulfillment center shipping 12.3M units per year with average TPH of 15.
- Delivered leadership and oversight to three departments – Inbound Vendor Operations, Reverse Logistics, and Inventory Control Quality Assurance.
- Reduced Safety Record-able incidents by 57% YoY and network incidents by 37% through leading project that involved centralizing and designing mod to pick and stow.
- Drove 62% decrease in late packages by deploying tracking mechanism that significantly simplified process while providing maximal visibility to packages.
- Delivered a 46% YoY last mile performance improvement-the highest network-wide- through process re-design, SOP standardization, and operational rigor; honored as Outbound Senior Manager of the year (FY24) for this achievement.
Operations Manager
Amazon
Swedesboro, USA
01.2019 - 01.2021
- Delivered leadership, support, and mentorship to empower and motivate the workforce.
- Drove a 4% TPH improvement by supporting the retrofit design of a site located in Mexico.
- Achieved a $1.6M return to sellable for TEB3 by working closely with Loss Prevention to revamp reverse logistics processing.
- Increased veteran representation in the company by 13%, creating a Military Hiring Program that targeted Armed Forces members without degrees, who are looking to transition to civilian life.
Area Manager II
Amazon
Swedesboro, USA
01.2018 - 01.2019
- Tapped to support operations leadership, people management, KPI reporting and performance metrics, and shipping profitability analysis.
- Created safe work environment for associates with implementation of safety programs and ensured compliance with OSHA.
- Directly responsible for the # 1 ranked quality non-sort launch building in the U.S for 2017 and proudly led team that broke all non-sort IRDR (Inventory Record Defect Rate) records.
- Rolled out comprehensive program that became network standard; program implementation led to 56% increase in DCPCH (defects cleaned per count hour).
- Produced a manager satisfaction score of 4.9 out of 5.0 and consistently ranked 'highly effective' for official leader review cycles.
- Reduced defects by 11% through revamping SOP while increasing rates by 4% YoY as designated Pack SME for region.
General Manager
Starbucks
Times Square, USA
01.2011 - 01.2017
- Oversaw operations for a high-volume, 24-hour store – the company's third highest volume store in the country.
- Held accountability for food costs, customer satisfaction, employee engagement, and full P&L.
- Led the talent management lifecycle from end to end.
- Recognized as the first manager to produce a positive total controllable contribution percentage on P&L (5%) by consolidating deadwood inventory, facilitating mass inventory transfers, building out a PAR inventory Excel tracker, and influencing senior leaders to revamp launches based on historical data and trends.
- Increased controllable contribution by 8% through targeting the middle of P&L, food, and dairy waste.
- Exceeded sales targets by 24% and climbed to the #1 store rank in the country with the launch of mobile order and pay.
- Selected as the 2016 Manager of the Year (East Region) and the 2015 Manager of the Quarter.
Education
Executive MBA Candidate - Logistics And Supply Chain Management
Rutgers Business School
Newark, NJ05-2027
Bachelor of Arts - Political Science
St. John's University
Queens, NYLean Six Sigma Certification -
Skills
- Demand Planning
- Vendor Management
- Forecasting
- P&L
- Supply Chain Management
- Fulfillment Operations
- Warehouse Optimization
- Kaizen
- Lean Six Sigma
- Project and Program Management
- Digital Supply Chain Strategy
- OSHA Compliance
- ERP implementation
- Cross-Functional leadership
- SAP S/4HANA Exposure
Affiliations
- Ronald Mcdonald Volunteer
- Soccer Coach
- Band musician
Accomplishments
- Outbound Senior Operations Manager of the Year FY 2024
- Last Mile Champion Q3 2024.
- General Manager of the Year - FY 2016
References
References available upon request.
Timeline
Principal Program Manager
Amazon
08.2024 - Current
Senior Operations Manager
Amazon
01.2021 - 07.2024
Operations Manager
Amazon
01.2019 - 01.2021
Area Manager II
Amazon
01.2018 - 01.2019
General Manager
Starbucks
01.2011 - 01.2017
Executive MBA Candidate - Logistics And Supply Chain Management
Rutgers Business School
Bachelor of Arts - Political Science
St. John's University
Lean Six Sigma Certification -
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