Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danette Reece Willams

Marshall,TX

Summary

Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.

Overview

31
31
years of professional experience

Work History

Customer Service Representative Team Lead

Frymaster LLC
02.2007 - 08.2025
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions and training.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining
  • positive relationships with clients.
  • Entering, monitoring, and tracking customer purchase orders
  • Process debit/credit memos through the software system
  • Logistics support/resolutions
  • Providing knowledgeable customer support for assigned territory
  • Maintain a good relationship with factory representatives and dealers
  • Receive customer purchase orders via email for processing
  • Resolves routine and basic problems and communicates solution or requested information to the customer
  • Communication with outside sales team and internal departments
  • Utilize AS4000 a customer relationship application and research product information
  • Train and mentor less experienced CSRs

Data Entry Clerk

Frymaster
02.2007 - 08.2025
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Technical Support Coordinator

AMX
05.1994 - 01.2007
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved [Number] technical support inquiries per day.
  • Recorded and maintained relevant notes for each client and work order.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Submitted service tickets for equipment maintenance requests.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
05-2006

Skills

  • Team management
  • CRM software
  • Call center experience
  • Complaint handling
  • Issue resolution
  • Inside sales
  • Inbound and outbound calls
  • Data entry
  • Continuous improvement
  • Customer service analysis
  • Report preparation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Phone and email etiquette

Timeline

Customer Service Representative Team Lead

Frymaster LLC
02.2007 - 08.2025

Data Entry Clerk

Frymaster
02.2007 - 08.2025

Technical Support Coordinator

AMX
05.1994 - 01.2007

Bachelor of Science - Business Management

University of Phoenix

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