David Williams
Woodlyn,Pennsylvania
Summary
Self-motivated team member with a background in retail sales, skilled in customer service, product knowledge, and recognized for willingly taking on various tasks in busy settings. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Overnight Grocery Team Member
Whole Foods Market
Newtown Square, Pennsylvania
08.2022 - Current
- Stocks shelves with products while ensuring freshness via product rotation.
- Assists with customer questions, maintaining a clean and organized workspace, and follows food safety protocols.
- Receives truck deliveries and checks for accuracies and documenting any discrepancies, verifying purchase order accuracy
- Attends additional projects and adheres to safety measures for hazardous materials.
- Follows safety policies while operating equipment, such as pallet jacks
- Utilized knowledge of store layout to efficiently restock products and assist customers.
Food and Beverage Expert
Target Corporation
Glen Mills, Pennsylvania
06.2022 - 08.2022
- Maintains an organized work area, stocks shelves with rotated products, answer customer questions and handles food safety measures.
- Uses equipment to scan for inventory counts and remove expired products.
- Works stock from the backroom to replenish the sales floor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Overnight Grocery Supervisor
Whole Foods Market
Newtown Square, Pennsylvania
08.2019 - 06.2022
- Receives after-hours deliveries, and unloads products to perspective areas and departments.
- Ensures unload accuracies and reports delivery discrepancies to leadership and supplier distribution center.
- Directs and supports team members in the overnight operation.
- Reports to department and store leadership for directions.
- Trained team members on product knowledge and customer service standards.
- Trained new staff on store policies and procedures.
- Ensured that shelves were properly stocked with merchandise according to established guidelines.
Prime Now Shopper
Amazon
Plymouth Meeting, Pennsylvania
03.2019 - 05.2020
- Selected and packed customer orders accurately for timely shipment.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Completed pickup and shopping orders for customers within the local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Inbound Expert
Target Corporation
Philadelphia, Pennsylvania
04.2009 - 08.2019
- Unloads truck deliveries and sort products for perspective departments.
- Stocks merchandise in a timely manner and disposes of cardboard and debris.
- Maintains cleanliness on the sales floor and back room.
- Works an assigned section to maintain replenishment, price accuracy and sign displays.
- Assists with customers and extra assigned projects.
Retail Sales Associate
The Shoe Dept
Mays Landing, New Jersey
02.2008 - 06.2008
- Maintained organized displays to enhance product visibility and appeal.
- Assisted customers in selecting footwear based on style and fit.
- Handled customer inquiries and resolved issues promptly and effectively.
- Restocked inventory on the sales floor to ensure product availability.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Addressed customer questions and concerns regarding products and services.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Education
Associate of Arts - Photography
The Art Institute of Philadelphia
Philadelphia, PA09.2013
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2006
Skills
- Communication
- Stock management
- Food safety
- Customer assistance
- Inventory verification
- Equipment operation
- Retail operations
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Safety compliance
- Product rotation
- Merchandising techniques
- Handling perishables
- Restocking produce
- Delivery processing
- Workplace safety
- Product facing
- Removing defective products
- Unloading deliveries
- Operating pallet jacks
- Rotating products
- Customer Service-oriented
- Product knowledge
- Heavy lifting
- Customer service-focused
Certification
Food Safety
Timeline
Overnight Grocery Team Member
Whole Foods Market
08.2022 - Current
Food and Beverage Expert
Target Corporation
06.2022 - 08.2022
Overnight Grocery Supervisor
Whole Foods Market
08.2019 - 06.2022
Prime Now Shopper
Amazon
03.2019 - 05.2020
Inbound Expert
Target Corporation
04.2009 - 08.2019
Retail Sales Associate
The Shoe Dept
02.2008 - 06.2008
Associate of Arts - Photography
The Art Institute of Philadelphia
High School Diploma -
Atlantic City High School