David Willkomm
North Hills,United States
Summary
Personable Inside Sales Representative with years of experience driving sales force expansion and performance excellence. Committed to generating profits by maximizing team efficiency and product knowledge. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships. Engaging Inside Sales Representative showing dedication to customer base expansion and targeting rental sales growth.
Overview
18
18
years of professional experience
Work History
Sr. Inside Sales Representative
United Rentals
10.2021 - Current
- Managed over 5-7 Rental quotes/Reservations per day and minimum 2 UES leads per week.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
Inside Sales Representative/Dispatcher Coordinator
United Rentals
09.2015 - 10.2021
- Dispatched 8-10 trucks with maxed deck utilization and reduced empty loads
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers and Outside Sale Representatives regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Provided training and guidance to new dispatchers.
- Assisted in resolving customer complaints and grievances.
- Efficient in utilizing FAST in relation with drivers and software to meet UR goals and metrics.
Equipment Associate/Inside Sales Representative
United Rentals
09.2010 - 09.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Washing and prepping equipment for next rental cycle with small equipment RDI's.
- Volunteered to deliver any small equipment or any towed equipment when dispatch was shorthanded.
- Recorded daily activities for inventory control.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Pro-active with tagging ready line with labels and pre-loading equipment will-call orders.
- Operated equipment such as forklifts, skid steer loaders and backhoes water trucks and dump trucks as well as small equipment.
Sales Consultant
Honda Of Santa Maria
03.2010 - 08.2010
- Closed sales by 4-8 vehicles per month and multiple months of 10.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
Salesperson
ACN Marketing Leadership
08.2008 - 03.2010
- Sold variety of phone services and utility bill alternatives.
- Attended periodically sale seminars.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and mentored new sales representatives.
Equipment Associate
United Rentals
07.2006 - 08.2008
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Moved equipment using forklifts, pallet jacks and hand trucks.
- Washed equipment and serviced small engine equipment.
- Assisted team members with orders
- Load and unload equipment, checking in and out customers.
- Followed safety guidelines and wore proper protective equipment.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06.2006
Cuesta College
San Luis Obispo, CASkills
- Rental Man Software
- BCC bookkeeping
- Training and Onboarding
- Providing Feedback
- Exceptional Negotiation Skills
- Office Operations
- Sales Team Leadership
- Professional Relationships
- Customer Service and Assistance
- Client Satisfaction
- Business Planning
- Revenue Growth
Accomplishments
- Supervised team of two newly counter staff members.
- Team leader with established solutions from counter-parts and personnel.
- Certified Safety Champion
- CPR/First Aid Certified
- Aerial and Forklift Certified
Timeline
Sr. Inside Sales Representative
United Rentals
10.2021 - Current
Inside Sales Representative/Dispatcher Coordinator
United Rentals
09.2015 - 10.2021
Equipment Associate/Inside Sales Representative
United Rentals
09.2010 - 09.2015
Sales Consultant
Honda Of Santa Maria
03.2010 - 08.2010
Salesperson
ACN Marketing Leadership
08.2008 - 03.2010
Equipment Associate
United Rentals
07.2006 - 08.2008
High School Diploma -
Arroyo Grande High School
Cuesta College