David Wilson

Customer Support on an industry-standard data platform with an email/SMS marketing layer, which integrates with every major e-commerce platform, and serves thousands of businesses from small entrepreneurs to major multi-million dollar companies.
Responsibilities:

• 1:1 customer interaction via live chat support and email tickets.
• Delivering top-notch customer service to help businesses achieve their goals using powerful analytics tools and automations.
• Technical troubleshooting API's, django template language, HTML/CSS, and Javascript.
• Conducting Internal/external product trainings and cultivating new hires.

A fast-paced, versatile support role in a high-volume helpdesk setting involving technical troubleshooting, client relations, and product implementation on a volunteer management platform.

Responsibilities:

• Managing the support queue and ticketing technical issues.
• Assisting enterprise clients directly through daily support calls.
• Creating custom reports using MySQL.
• Assisting with content management in WordPress.
• Communicating client concerns between various teams.

An immersive software development program designed to produce well-rounded, industry-ready technology professionals.

Topics Covered:

• Basic Computing- Transfer protocols, algorithms, data storage, cloud computing.
• Web Development- HTML/CSS, Bootstrap, JQuery, JavaScript, Python, SQL.
• Git version control & Linux shell command line interfacing.
• SCRUM Project Management, and Application Lifecycle Management.

Commissioning, provisioning, and testing a diverse array of telecommunication equipment.

Responsibilities:

• Configuring and installing fiber optic transport devices in data centers across the country.
• Site verification testing for redundancy, equipment backplanes, and slot and chassis switching.
• Network troubleshooting and debugging in PuTTy over SSH.

Support for Microsoft’s internal inventory asset management tool- GLIMR.

Responsibilities:

• Promoting client satisfaction through timely, engaged responses.
• Testing for software bugs and logging in product back log.
• International subsidiary creation and integration into the GLIMR tool.
• Designing support templates and help articles.
• Creating reports and troubleshooting in SQL Server.

Versatile leadership role with an emphasis on training and driver support.

Responsibilities:

• Orienting new dashers and providing on-demand support.
• Managing schedules for the Mountain region team builders.
• Interviewing and training new-hire Team Builders nationally.
• Assisting with new city launches by seeking out new dashers.

Product demonstration, sales, and customer service on behalf of JBL, FitBit, Garmin, and Microsoft.

Responsibilities:

• Training Best Buy and Verizon employees on products.
• Setting up in-store displays, and selling directly to customers.
• Gathering sales data and customer feedback on the product.