David Wilson

I have worked as a barista for Starbucks, which encompassed a large variety of tasks.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created a wide variety of personalized hot and cold beverages with consistently positive customer satisfaction scores, which improved sales.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

Unloading trucks and stocking shelves within a 24-hour Walmart. The store's unloading and stocking was done during all 24 hours of the day, split into three shifts to keep up with customer demand. Stocking during open store hours meant that we were often asked for assistance, which added a customer service element. This caused me to use and develop the following skills:

• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.