Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David Wilson

Atlanta,GA

Summary

Multifaceted Customer Service Associate and Administrative Assistant with over 12 years of service, with an extensive background in a variety of office administration duties, sales and customer care. Works well with high pressure settings with minimal supervision in both individual and team roles. Familiar with major customer service software, Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals. Microsoft office skills (excel, word, powerpoint, outlook) Self-motivated Exceptional client service skills Customer Relations Effective Written and Verbal Communication Customer Service Customer Service and Assistance Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Onboarding Specialist (risk)

American Express
Atl, GA
05.2022 - Current
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Reviewed customer documents and information to ensure compliance with KYC regulations.
  • Updated client profiles with relevant KYC information.
  • Verified customer identity using public records, financial databases, and other resources.
  • Maintained accurate records of all KYC documentation and analysis results.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Specialist

Comcast, Inc
Miramar, FL
08.2017 - 01.2022
  • Acting as main point of contact between company and client
  • Analyze customer requirement and promoted appropriate company product
  • Maintain effective relationships with company personnel and customers telephone calls and emails
  • Coordinate with various departmental personnel and resolve customer issues
  • Present products to prospective clients.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.

CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD

Assurant
Cutler bay, FL
05.2012 - 01.2017
  • Received and resolved escalation level calls from representatives and clients
  • Actively listened to the clients' needs and recommended products to meet their requirements
  • Support sales reps and managers by providing information on various programs and making adjustments to accounts as needed
  • Trained department in new computer software programs during implementation and refresher training as needed
  • Review applications for entry-level and non exempt positions, Also schedules or conduct interviews.

CUSTOMER SERVICE REPRESENTATIVE

Alorica
Cutler bay, FL
09.2011 - 08.2012
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Addressed the customer service inquiries in a timely and accurate fashion
  • Developed effective relationships with all call center departments through clear communication
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.

Education

HS DIPLOMA -

Homestead High School
01.2010

Skills

  • Microsoft office skills (excel, word, powerpoint, outlook)
  • Self-motivated
  • Exceptional client service skills
  • Customer Relations
  • Effective Written and Verbal Communication
  • Customer Service
  • Customer Service and Assistance
  • Risk assessment expertise
  • Risk level determination
  • Fraud and anomaly analysis
  • Verbal and written communication
  • Research abilities
  • Document Review
  • Due diligence
  • Loan Documentation

References

References available upon request

Timeline

Onboarding Specialist (risk)

American Express
05.2022 - Current

Customer Service Specialist

Comcast, Inc
08.2017 - 01.2022

CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD

Assurant
05.2012 - 01.2017

CUSTOMER SERVICE REPRESENTATIVE

Alorica
09.2011 - 08.2012

HS DIPLOMA -

Homestead High School
David Wilson