DAVID WILSON
Odenville,AL
Summary
Achievement-oriented professional with a robust background in executive management, operations, and business development, consistently driving progressive accomplishments. Recognized as a results-driven executive dedicated to excellence in service and fostering strong relationships across diverse environments. Demonstrates exceptional communication skills and innovative leadership abilities, effectively uniting diverse teams toward shared objectives. A motivated self-starter committed to high ethical standards and outstanding performance, embodying integrity, confidence, and competence in every endeavor.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Associate Manager
Cracker Barrel Old Country Store
01.2022 - Current
- Guest satisfaction
- Personnel Management – Hiring, training, scheduling, records management.
- Supply manager – responsible for maintaining proper inventory levels and Ordering all store supplies.
- Front of the house manager – responsible for dining room management and guest satisfaction
- Developed and implemented training programs for staff to improve customer service standards.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Identified opportunities for business growth by conducting market research and analyzing industry trends.
- Increased team efficiency by implementing streamlined processes and workflows for project management.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
Area Director
Seven Hills Inc.
05.2010 - 01.2022
- Provided leadership to six national brand restaurants. Lead a team of 6 general managers, 14 assistant managers and 225 team members for Auntie Anne’s, Burger King, Charley’s Grilled Subs, Sbarro Italian Eatery, Subway and Taco Bell across 4 states.
- Areas of responsibilities: (not an all-inclusive list)
- Budget forecast and control
- Labor and food cost management
- P & L forecast and reconciliation
- Adherence of all in store and corporate level policy and procedures for all restaurant brands
- Personnel management for restaurant leadership (Hire, Onboarding, training, evaluating, team building and terminating)
- Oversaw budget planning and resource allocation to optimize financial performance and sustain growth.
- Developed and implemented training programs for management staff, improving team performance and engagement.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction scores.
- Directed recruitment efforts, enhancing talent acquisition strategies to build high-performing teams.
- Fostered a culture of accountability by mentoring leaders on effective decision-making and operational excellence.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
- Developed high-performing teams through strategic recruitment, training, and performance management efforts.
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
General Manager
RTM Restaurant Group
04.1991 - 05.2010
- Responsible for the overall performance of an Arby’s Restaurant in both operational and administrative areas.
- Coordination of all 3rd party activities for restaurant repairs and maintenance, inspections and evaluations
- Mentored and developed staff, fostering a culture of teamwork and accountability.
- Established performance metrics to evaluate team effectiveness and operational success.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
St Clair County High School
Odenville, AL05.1993
Skills
- Motivated self-starter, go getter
- People oriented
- Goal driven
- Leadership
- Innovator
- Strategic planning
- Operations management
- Staff training and development
- Promotional materials development
- Store management
- Results analysis
- Sales coaching
- Marketing management
- Financial management
- Brand promotion
- Human resources management
- Floor supervision
- Departmental management
- Customer service
- Team leadership
- Recruiting and interviewing
- Task delegation
- Goal setting
- Customer relations
- Staff supervision
- Sales strategies
- Employee scheduling
- Employee performance evaluations
- Orientation and training
- Cost control
- Succession planning
- Performance reviewing
- Problem-solving
- Time management
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Team building
- Conflict resolution
- Recruitment and hiring
- Inventory management
- Process improvement strategies
- Financial reporting
- Performance evaluation
- Sales forecasting
- Customer service and satisfaction
- Microsoft office expertise
- Orientating and training
- Reporting and documenting
- Teamwork and collaboration
- Workplace safety compliance
Certification
- ServSafe Food Manager Certified
- ServSafe Allergens Certified
- ServSafe Registered Proctor / Certified Instructor (Food Manager and Alcohol)
- Civil Treatment for Manager’s – Learning Innovations
Timeline
Senior Associate Manager
Cracker Barrel Old Country Store
01.2022 - Current
Area Director
Seven Hills Inc.
05.2010 - 01.2022
General Manager
RTM Restaurant Group
04.1991 - 05.2010
High School Diploma -
St Clair County High School
Areas of Expertise
- Strategic Planning
- Customer Acquisition and Retention
- Building Teams, Morale and Culture
- Performance Management
- Company and Franchise Operations
- Financial Analysis and Achievements
- Organizational Development