Exceptionally creative and resourceful aircraft professional with 22 years of experience. Able to handle multiple projects simultaneously while maintaining a strong professional acumen.
Provides support in development of compliance reports, conformity requests, functional tests, and test plans.
Assembles functional test documents for electrical and avionics systems.
Provides support in production and field operations, carrying out tasks such as troubleshooting, design evaluations, and root-cause and corrective action analyses.
Collaborates with various organizations, including engineering, customer service, ISC, flight test, and airworthiness, to offer technical assistance for wide array of initiatives.
Conducts integration analysis and advanced electrical and avionics design, which frequently requires application of electrical engineering principles.
Generates certification documentation as required by 14 CFR Part 23/25, including certification plans, ground and flight test plans, and certification reports attesting to compliance of avionics and electrical systems.
Analyzes and evaluates design of electrical and avionics systems in preparation for conducting function hazard and system safety assessments.
Contributes to technical discussions between FAA and foreign authorities regarding certification issues.
Conducts root cause analyses of complex aircraft failures in effort to increase aircraft dependability.
Assistance with accident investigations is included.
Contributes to enhancement and development of group's procedures and equipment.
Assessed scope and requirements to assist with project design determinations.
Analyzed and interpreted customer requirements to develop engineering solutions.
Customer Service Engineer
Textron Aviation
04.2022 - 05.2023
Directly involved in on-site support at business owned and independent service centers.
Prepares and delivers technical training to 1000 plus operators.
Supports and organized technological seminars and conferences.
Coordinates with Supplier Quality to ensure that aircraft's installed equipment is reliable.
Answered product and service questions, suggesting other offerings to attract potential customers.
Recommended products to customers, thoroughly explaining details.
Developed and implemented preventive maintenance procedures.
Researched and identified solutions to technical problems.
Answered customer telephone calls promptly to avoid on-hold wait times.
Generated reports to track performance and analyze trends.
Diagnosed and troubleshot hardware, software and network issues.
Lead Field Service Rep & Airborne Sensor Operator
Consolidated Resource Imaging
09.2019 - 04.2022
Lead team of 8 Field Service Representative's and Airbourne Sensor Operator's for Army EMARSS-G Program
Develop and administer aircraft missions based on customer requests and needs.
Sets and evaluates performance standards for Army and contractor Airbourne Sensor Operator's
Implemented cohesive team and customer driven environment by communicating goals and expectations.
Collaborated with partner contracting companies to design and integrate functional test lab for Army ASO and Maintainer training, which lead to 50% increase in speed of training and job readiness.
Created daily flight schedules for Army and contractor Airbourne Sensor Operator's.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Assembled target information and hostile defense locations to plan for missions
Maintained and managed customer files and databases
Field Service Rep & Airborne Sensor Operator
Consolidated Resource Imaging
08.2018 - 09.2019
Maintained customer goodwill by being first line of support and primary point of contact for customers and customer's personal advocate by addressing all issues concerning mission equipment for their aircraft.
Instructed Army Airborne Sensor Operators (Airbourne Sensor Operator's) on ACFT inflight operations and capabilities.
Proficient in, but not limited to, use of EO/IR, FMV, SIGINT, MWS, LIDAR, BLOS, and Communications.
Ensured aircraft modifications were completed accurately and per approved documentation.
Fully qualified Airborne Sensor Operator (ASO) for ISR Aircraft
Troubleshoot technical problems and issues and determined technical solutions.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Diagnosed and repaired problems with electrical and mechanical systems
Tested systems, noting issues and completing preventive maintenance.
Ground and Flight Test Engineer
L3HARRIS
11.2010 - 08.2018
Reviewed and evaluated electrical wiring diagrams to ensure design details trace to system requirements.
Performed test, verification, and validation of system requirements.
Prepared effective presentations to communicate technical information to non-technical professionals.
Extensive knowledge of Military and FAA airworthiness standards and certification process.
Experience developing, authoring, and implementing system test plans.
Hands-on experience with testing, integrating, and verifying software and/or hardware.
Developed, implemented, and edited system/subsystem test procedures.
Aircraft ISR and COMMS system integration and communications ground/flight test support.
Secured and allocated resources to manage planning and operations in testing cycle.
Performed complex calculations to analyze and optimize engineering processes.
Tested, identified and troubleshot problems with networks.
Aircraft Electrician
L3HARRIS
09.2008 - 11.2010
Performed all duties required to lay out, fabricate, and install electrical wiring or coaxial cable on aircraft.
Checked, tested, and troubleshoot electrical systems for conformance to specifications and performs repair, removal, and reinstallation of wiring as necessary.
Attached wire or complicated electrical systems to fixtures and accessories such as transformers, instrument panels, and switchboards with fasteners such as bolts, screws, or solder.
Monitored and verified quality of other electricians work in accordance with statistical process or other control procedures.
Electrical assembly and wire harness installation.
Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
Assessed avionic system faults to identify and recommend corrective actions.
Trained and oversaw new technicians' activities for proper repair and maintenance of avionic systems.
Assessed avionic system faults to identify and recommend corrective actions.
Aircraft Electrical/Environmental Technician
United States Air Force
10.2002 - 10.2008
Worked all wiring, electrical subsystem, and environmental issues on KC-135 R/T Refueling and CV-22 Osprey Tiltrotor aircraft.
Day to day coverage of flights and on spot troubleshooting/repair for flight readiness
Deployed worldwide in support of US Armed Forces assets.
Assisted with data management for regulatory and operational reporting.
Acted as team leader in group projects, delegating tasks and providing feedback.
Installed and maintained data collection instrumentation.
Prepared summaries and charts by testing and gathering samples and summarizing findings.
Gained extensive knowledge in data entry, analysis and reporting.
Strengthened communication skills through regular interactions with others.
Provided professional services and support in dynamic work environments.
Education
Some College (No Degree) -
American Military University
Online
04.2022 - Current
Beech King Air Series Proline Fusion AvionicsCessna 525B Maintenance InitialCessna 525C Maintenance InitialCessna/Citation Series Garmin AvionicsHawker Beechcraft Beech 300 Series AvionicsKing Air 300 Series Advanced TroubleshootingAIRFRAMES WORKED:KC-135 Stratotanker CV-22 Osprey (tiltrotor)King Air 200 and 350i Boeing 737Cessna 208 Caravan Cessna 182Cessna CJ (525 Series Aircraft -
FlightSafety International
Wichita, KS
06.2023 - 07.2023
Skills
Remote Office Availability
Project Planning
Customer Service
Networking
Microsoft Office
Verbal Communication
Self-Directed
Computer Skills
Google Drive
First Aid/CPR
Critical Thinking
Attention to Detail
Customer Relations
Microsoft Word
Affiliations
Formally held a Top Secret with SCI DoD Security Clearance
FAA Airframe and Powerplant Certification
L3 Technologies Top Star Award winner for exceptional performance 3 year in a row, given to top 1%
Previously held CompTIA Security + Certification
Previously held FAA Class III Flight Physical Certificate
Current Altitude Chamber Certification
Timeline
Beech King Air Series Proline Fusion AvionicsCessna 525B Maintenance InitialCessna 525C Maintenance InitialCessna/Citation Series Garmin AvionicsHawker Beechcraft Beech 300 Series AvionicsKing Air 300 Series Advanced TroubleshootingAIRFRAMES WORKED:KC-135 Stratotanker CV-22 Osprey (tiltrotor)King Air 200 and 350i Boeing 737Cessna 208 Caravan Cessna 182Cessna CJ (525 Series Aircraft -