David Witten

• Manage all aspects of Pharmacy Operations
• Maximize Relationships with senior leadership to meet and exceed metrics, IE Opioid Stewardship, Antimicrobial Stewardship, Fall & Stroke Committee
• Also serve on many Leadership Teams, Quality, and lead PT & T Committee
• Preceptor students and provide education to students and other clinical staff.
• Evaluated clinical protocols and pathways involving pharmacotherapy options in collaboration with medical staff members to ensure alignment with best practices.
• Oversaw regulatory compliance initiatives, ensuring adherence to state and federal guidelines for safe pharmacy practices.
• Promoted employee engagement and professional development by providing regular feedback, recognition, and opportunities for growth within the pharmacy team.
• Managed budgetary resources, controlling costs while maintaining optimal levels of pharmaceutical inventory.
• Managed personnel-related issues such as hiring, training, scheduling, performance evaluations, and disciplinary actions to maintain a high-performing pharmacy workforce.
• Improved patient outcomes by developing and implementing comprehensive pharmacy programs and services.
• Enhanced formulary management strategies through periodic review and optimization of available medications offered within the organization''s drug formulary system.
• Led successful efforts in reducing hospital readmission rates related to medication-related factors by closely monitoring high-risk patients during their transitions of care.
• Established strong relationships with healthcare providers to facilitate timely communication regarding medication-related concerns or issues affecting patient care outcomes.
• Streamlined medication management processes for increased efficiency and reduced medication errors.
• Collaborated with interdisciplinary teams to optimize patient care plans, ensuring appropriate medication use and treatment adherence.
• Fostered a culture of continuous improvement, leading quality assurance efforts to identify areas for operational enhancement.
• Enhanced patient safety with thorough drug utilization reviews and medication therapy management initiatives.
• Developed staff training programs to enhance pharmacy team competencies and maintain high-quality service standards.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Negotiated contracts with pharmaceutical suppliers, securing favorable pricing terms while maintaining adequate stock levels.

Managed all pharmacy operations , including and not limited to: Federal and State Regulations & Licensing, Coaching, Operations, Clinical Rounding with patients and Interdisciplinary Team Lead

• Pyxis Integration, Opioid Stewardship, Antimicrobial Stewardship, Formulary Review
• Business / PMOR Monthly Budget reconciliation with senior leaders
• Work with senior leaders to enhance reimbursement opportunities, and assist with placement with clinical team.
• Managed personnel-related issues such as hiring, training, scheduling, performance evaluations, and disciplinary actions to maintain high-performing pharmacy workforce.
• Evaluated clinical protocols and pathways involving pharmacotherapy options in collaboration with medical staff members to ensure alignment with best practices.
• Oversaw regulatory compliance initiatives, ensuring adherence to state and federal guidelines for safe pharmacy practices.
• Improved patient outcomes by developing and implementing comprehensive pharmacy programs and services.
• Enhanced formulary management strategies through periodic review and optimization of available medications offered within the organization''s drug formulary system.
• Managed personnel-related issues such as hiring, training, scheduling, performance evaluations, and disciplinary actions to maintain a high-performing pharmacy workforce.
• Collaborated with interdisciplinary teams to optimize patient care plans, ensuring appropriate medication use and treatment adherence.
• Successfully negotiated client contract renewals to create increased revenue.
• Developed policies and procedures for effective pharmacy management.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Manage all aspects of specialty pharmacy clinic in San Antonio

• Manage multi disciplinarian team that collaborates with health care leaders to ensure timely, and clinically appropriate outcomes for specialized patient populations
• Work closely with senior leadership on all clinical and financial initiatives to ensure safe and fiscally responsible , sustainable business model from which to grow.
• Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
• Maintained clean and organized pharmacy workspace, adhering to strict sanitation guidelines for safe handling of medications.
• Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
• Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
• Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
• Leveraged technology to optimize workflow within the pharmacy environment, increasing overall operational efficiency.
• Collaborated with local schools and organizations to promote drug awareness programs aimed at preventing substance abuse among teenagers.
• Designed and implemented continuing education programs for staff members, keeping them up-to-date on industry trends, new medications, and best practices in pharmaceutical care.
• Coordinated immunization clinics at the pharmacy site, promoting public health initiatives within the community.
• Provided exceptional medication therapy management services for chronic disease state management, leading to better patient outcomes.

• I was the manager of 2 locations where I established SOP for in house physician protocol , Partnered inside a physician office group and established high adherence rates with the patients by developing platform for MTM services , did all consultations with patients regarding medications and wellness , scientific liaison for the medical group , established footprint within the community by developing diabetic protocols within community and LTCF , Provided Immunizations , established and maintained all federal , legal requirements, with compliance
• Worked closely with Health Texas to establish wellness program to increase compliance and decrease DIR fees , did all contracting negotiations
• Enhanced lives of patients , and staff by providing guidance on wellness .Drove Sales , Marketed pharmacies , worked closely with CEO to leverage any loss and exceed sales goals .
• Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
• Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
• Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
• Enhanced patient safety by implementing a thorough medication review process and addressing potential drug interactions.
• Provided exceptional medication therapy management services for chronic disease state management, leading to better patient outcomes.
• Implemented cost-saving measures within the pharmacy department without compromising quality of service or patient care standards.
• Collaborated with local schools and organizations to promote drug awareness programs aimed at preventing substance abuse among teenagers.
• Conducted regular staff meetings to keep employees informed about company updates, policies, regulations, and professional development opportunities.
• Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
• Streamlined pharmacy operations by continually reviewing and updating standard operating procedures, resulting in improved efficiency.
• Served as the primary point of contact for regulatory audits and inspections, demonstrating the pharmacy''s commitment to operational excellence.
• Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Advised patients on medication side effects and contraindications and explained proper administration.

• Oversee pharmacy operations, performance, quality assurance, and staff development to exceed all hospital expectations
• Provide support to director of pharmacy and administrations with all corporate and clinical initiatives
• Proactively enhance work flow through innovative process improvement
• Support executive leadership by providing accurate revenue, gross margin and labor to revenue forecasts
• Manage P &L cost containment, spending and budget levels
• Analyze cost/ risk opportunities and propose new strategies to accelerate ROI
• Optimize medication automation through collaborative processes with different teams in hospital
• Ensure best practices are utilized to eliminate drug mis-adventures for patient safety
• Maintain training on all pharmaceutical dosing models, I.E
• Special populations, renal, transplant, chemotherapeutics, IV to PO dosing
• Accurately enter medication orders, and check accuracy of medication orders foe appropriateness, safety, dosing
• Ensure parenteral and IV solutions and prepared appropriately, check dosing, intervals, compatibility, especially true for total parenteral nutrition (TPN)
• Scientific liaison for pharmaceutical care for physicians, nurses, and patient's
• Counseling patients and families with medications administered in hospital
• Work with physicians and patients on non-formulary medications to ensure highest patient and physician satisfaction
• Maximize our HCAPS outcomes by utilizing best practices and evidenced based core competencies
• Initiated and sustained our current pain medication protocol to ensure patients and physician satisfaction
• Maintain practice of pharmacy, and distribution of approved drugs, controlled substances, and investigational agents (JCAHO, OSHA, MEDICARE, MEDICAID standards and TEXAS STATE BOARD OF PHARMACY RULES AND REGULATIONS)
• Provide expert information to physician's, patient's and other's about drugs and other pharmaceuticals with respect to such factors as appropriateness of drugs in relation to patient's condition and drug history, choice of drugs including dosage form, quantity, methods of administration, and alternative therapy for drugs having undesirable side effects, pharmacological characteristics of drugs including their effects on human body, and condition being treated, drug-drug interactions, and drug incompatibilities especially with parenteral solutions.
• Conducted regular audits to maintain regulatory compliance and identify areas for improvement.
• Championed patient-centered care initiatives, resulting in increased satisfaction scores and positive feedback from patients and their families.
• Managed personnel matters, including hiring, onboarding, performance evaluations, and disciplinary actions, fostering a high-performing and cohesive pharmacy team.
• Managed pharmacy budget, reducing costs through strategic purchasing decisions and resource allocation.
• Mentored junior pharmacists, fostering a supportive learning environment and promoting career growth.
• Spearheaded cross-functional projects aimed at improving pharmacy services, leading to more streamlined workflows and better collaboration among team members.
• Developed staff training programs to ensure continuous professional development and compliance with industry standards.
• Served as a liaison between the pharmacy department and hospital administration, effectively communicating successes, challenges, and opportunities for growth in meetings or presentations.

• Maximized relationships with Physicians and pay groups to steadily build brand and increase value
• Oversaw third party contracting and negotiated with third party payors to maximize revenues
• Worked to build brand and establish ourselves as key market shareholders in diabetic care
• Managed multi units to be profitable in each state and continually building brand and pharmacy culture
• Established SOP for both facilities to ensure compliance, safety , high ROI for company
• Strategically worked on increasing sales to multi- million dollar sales / year
• Maintained and ensured all legal licensing , training was followed
• Established and sustained pharmaceutical care and ambulatory care for both facilities
• Worked to ensure a robust P&L for each quarter
• Helped establish best place to work culture for both facilities
• Trained sales team on pharmaceutical devices , and pharmaceuticals
• Trained Providers on diabetic systems , and pharmaceuticals , devices
• Held meetings via web conferences on strategic sales planning , and training to increase brand and culture
• Managed payroll
• Established MTM platform
• Established call center optimization to ensure excellent customer service
• Worked closely with warehouse on delivery of medications and devices via mail order on a timely basis to ensure excellent customer service
• Conducted customer service training for both facilities to ensure excellent customer service
• Made customer service calls with team to enhance customer service , and increase healthy outcomes via MTM
• Established all licensing for both pharmacies and team.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Monitored and coordinated workflows to optimize resources.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

• Streamlined work flow processes to maximize profits, contained inventory and labor to align with increased profits
• Established novel approach to medication delivery protocol, which is in use today by all HEB Pharmacies
• Increased community awareness or vaccination/ wellness program, established and maintained healthy screenings, I.E
• Cholesterol, diabetic, blood pressure checks, and vaccinations
• Counseled on medications and healthy lifestyles to increase patient's awareness of lifestyle modifications for healthy outcomes
• Worked with third party insurance companies on all prior authorizations, and drug utilizations reviews to increase patient and physician satisfaction
• Established off site clinics, and vaccination clinics
• Coached, mentored my team to have more impactful relationship with store unit directors, and CEO
• Maximized relationship with unit directors and Vice President to maximize value with pharmacy
• Established/ participated in webinar conference calls
• Remote verification and improved our MTM platform.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
• Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
• Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Collaborated with store manager to maintain daily operations.
• Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
• Improved patient satisfaction by providing personalized consultations and medication management services.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Collaborated with interdisciplinary teams in developing comprehensive treatment plans for complex cases requiring multiple medications or therapies.
• Maintained safe work environment by adhering to safety protocols and guidelines.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Removed trash and straightened counters to keep pharmacy area clean and neat.