DAVID WONG
CA
Summary
Highly skilled professional with strong aptitude for analysis, effective communication, and collaborative teamwork. Proven ability to adapt swiftly to new environment and committed to contributing to team success while continuously developing and enhancing professional skills.
Overview
9
9
years of professional experience
Work History
Clerical Officer
Judicial Department of Fiji
05.2024 - 09.2024
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.
Assistant Delivery Coordinator
ZAR Logistics
03.2024 - 04.2024
- Inspected merchandise for damage and accuracy against order documents.
- Maintained detailed records of all shipments, utilizing database software systems for accurate reporting purposes.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Managed, transmitted and filed delivery paperwork.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
Customer Care Consultant
Pacific Centrecom (Fiji) Limited
10.2021 - 03.2024
- Provide customer service to existing customers and anyone interested in the Oodie brand via emails
- Assist other agents with difficult tickets
- Coach and advise fellow agents on how to carry out appropriate actions for difficult situations
- Provide training and assistance to new agents joining the Oodie account
- Step-in as a Team Leader when necessary to lead shifts and write up shift reports at the conclusion of shifts
- Entering collected customer data/order information into spreadsheets
- Verify outdated data and make any necessary changes to the spreadsheets
- Answering calls from local callers professionally and responding to callers' inquiries and complaints
- Answering international calls to provide assistance with inquiries and complaints on behalf of Rex Airlines
Sales & Marketing Officer
Tyreline Distributors (Fiji) Limited
09.2017 - 03.2020
- Provide sales services to customers - quoting of products and issuing of invoices and receipts
- Provide marketing services - meeting with existing and potential customers to understand needs
- Assist with administration functions - banking, collection of check payments, etc
- Assist with human resources functions - payroll processing, monitoring of staff leave, etc
- Assist with inventory management functions - stock take, assist with ordering of new stock, examine and report damaged or faulty products, verifying data accuracy after stock reconciliation, etc
- Assist with tyre services - fitting, balancing, repairs, etc
- Assist with finance functions - reconciliation of sales, stock take, tax reconciliations, managing trade receivables and payables, etc
- Perform any other duties as requested by the top management team
Intern
Tyreline Distributors (Fiji) Limited
01.2016 - 01.2017
- Assist with stock/inventory management
- Assist with sales and administration functions
Education
Social Science Foundation Programme -
University of The South Pacific
01.2015
Fiji School Leaving Certificate -
Marist Brothers High School
01.2013
Skills
- Active listening skills
- Communication skills
- Problem solving skills
- Computer skills
- Time management
- Analytical skills
- Adaptability
Timeline
Clerical Officer
Judicial Department of Fiji
05.2024 - 09.2024
Assistant Delivery Coordinator
ZAR Logistics
03.2024 - 04.2024
Customer Care Consultant
Pacific Centrecom (Fiji) Limited
10.2021 - 03.2024
Sales & Marketing Officer
Tyreline Distributors (Fiji) Limited
09.2017 - 03.2020
Intern
Tyreline Distributors (Fiji) Limited
01.2016 - 01.2017
Fiji School Leaving Certificate -
Marist Brothers High School
Social Science Foundation Programme -
University of The South Pacific
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