David Woodworth
Delaware,USA
Summary
A professional with over a decade of experience in the automotive industry, specializing in dealership service operations, assembly processes, and customer service excellence. Combining automotive knowledge, sales and negotiation skills to enhance service delivery and customer satisfaction. A passion for photography brings a unique blend of creative and technical skills to the automotive field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Performance Chrysler Jeep Dodge Ram
Delaware, OH
07.2022 - Current
- Develop and maintain relationships with local auto body shops, dealerships, and other service providers to establish partnerships for referrals and collaborative services, ultimately increasing customer satisfaction and service revenue for the dealership.
- Implement customer service strategies to ensure customer satisfaction and loyalty, setting the dealership apart in the competitive CJDR market.
- Implement continuous improvement initiatives in service operations to enhance efficiency, productivity, and customer satisfaction, providing a competitive edge for the dealership.
- Maximize efficiency in position by implementing time management techniques to streamline the repair order process, resulting in faster service completion times and improved customer satisfaction ratings.
- Coordinate with the sales team to ensure seamless communication and alignment on customer needs, service recommendations, and vehicle status updates.
- Demonstrate multitasking abilities through simultaneous use of multiple Windows and web-based programs including MOPAR WiAdvisor, Chrysler DealerConnect, DealerBuilt LightYear, iService, HunterNet2, ALLDATA, and Microsoft Outlook.
- Consistently exceed sales goals and maintain position as top performer on the team.
- Certifications from Stellantis for 2023 include: Jeep Expert, Mopar Expert, Uconnect Expert, Ram Expert, and Wagoneer Ambassador.
Lawn Technician
Weed Pro
Lewis Center, OH
05.2022 - 07.2022
- Implementing eco-friendly practices and ensuring compliance with local environmental regulations to promote sustainable lawn care solutions for the benefit of both customers and the environment.
- Identifying and recommending lawn care solutions, products, and techniques to enhance customer satisfaction and differentiate Weed Pro's services in the market.
- Demonstrating driving ability and the ability to operate light machinery through the safe and efficient use of zero-turn machines, forklifts, trucks and trailers.
Assembly Line Associate
Honda Marysville Auto Plant
Marysville, OH
02.2022 - 05.2022
- Implement lean manufacturing principles to improve efficiency on the assembly line and reduce waste in the production process.
- Demonstrate a strong understanding of safety protocols and consistently adhere to them in order to maintain a safe working environment for myself and my colleagues.
- Participate in continuous improvement projects by providing insights and suggestions to streamline the assembly line processes, enhance productivity, and contribute to the overall efficiency.
Manufacturing Associate
Bridgestone APM Company
Upper Sandusky, OH
03.2014 - 02.2022
- Develop and implement training programs for new hires to ensure a smooth onboarding process and reduce the learning curve, increasing productivity and minimizing errors.
- Lead teams in implementing continuous improvement manufacturing techniques to drive product quality improvements and enhance production efficiency.
- Participate in continuous improvement projects by analyzing production data, identifying areas for optimization, and collaborating with teams to drive efficiency and innovation.
- Demonstrate strong leadership abilities as a team lead and trainer in multiple departments.
Education
Diploma -
Upper Sandusky High School
Upper Sandusky, OH01.2012
Skills
- Photography
- Conflict resolution
- Manufacturing
- Assembly
- Staff training and leadership
- Documentation and reporting
- Computer skills
- Computer literacy
- Multitasking and organization
- Calm and professional under pressure
- Customer service
- CRM software
- Sales
- Microsoft Office
- Service estimates and price quoting
- Customer relationship management
- Time management
- Service operation improvement
- Continuous improvement
- Team coordination
- Problem solving
- Attention to detail
- Effective communication
- Workflow management
- Handling customer complaints
- Staff education and training
- Team player mentality
Certification
- Jeep Expert
- Mopar Expert
- Uconnect Expert
- Ram Expert
- Wagoneer Ambassador
Hobbies and Interests
Photography (automotive, portraiture, landscape)
Languages
English
Websites And Social Links
- Forever In Time Automotive Photography, https://dwoodworth12.wixsite.com/foreverintimeauto
- LinkedIn, www.linkedin.com/in/david-woodworth-878296215
Timeline
Service Advisor
Performance Chrysler Jeep Dodge Ram
07.2022 - Current
Lawn Technician
Weed Pro
05.2022 - 07.2022
Assembly Line Associate
Honda Marysville Auto Plant
02.2022 - 05.2022
Manufacturing Associate
Bridgestone APM Company
03.2014 - 02.2022
Diploma -
Upper Sandusky High School