David Woody
Rock Hill,SC
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Live Answer Coordinator
Atrium Healthcare
Charlotte, NC
03.2020 - Current
- Scheduled appointments for patients based on their availability.
- Demonstrated patience when dealing with difficult patient while maintaining professionalism at all times.
- Resolved patients complaints in a timely manner and documented all interactions in the database system.
- Provided customer service by answering incoming calls and routing to the correct parties.
Healthcare Technician
Atrium Health
Charlotte, NC
06.2016 - 03.2020
- Performed patient assessments, including vital signs, weight, height and body mass index.
- Assisted in the preparation of patients for examinations and treatments.
- Conducted blood draws according to established procedures.
- Monitored patient's vital signs during treatments or diagnostic tests.
- Provided assistance with daily living activities such as bathing, dressing, eating and transferring patients.
- Maintained accurate records of patient care services provided.
- Cleaned and sterilized medical equipment before and after use.
- Collected specimens for testing purposes such as urine samples or throat swabs.
- Inspected medical equipment to ensure proper functioning prior to use.
- Provided emotional support to patients and their families during treatment process.
- Prepared rooms for incoming patients by setting up medical instruments and supplies.
- Ordered medical supplies from vendors when necessary.
- Ensured that all patient information was kept confidential in accordance with HIPAA regulations.
- Maintained confidential documentation of patient information to stay compliant with federal regulations.
- Demonstrated physical strength and stamina to lift patients.
- Observed and reported changes in patient condition to registered nurse.
- Recorded patient vital signs, documenting information into medical charts.
- Responded quickly and with deep care for patients to build trust and rapport.
- Collected and documented patients' medical history, identity and proof of address.
- Disposed of potentially hazardous biological material and contaminated supplies.
- Assisted physicians with procedures and surgeries.
- Transported patients as assigned by registered nurses.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted in training technicians, medical students or other staff members.
Education
Phlebotomy - Phlebotomy
CAROLINA COLLEGE
Charlotte, NC06.2018
Nursing Asst. 1 -
DIVINE HEALTH
04.2012
Skills
- De-Escalation Techniques
- Call Documentation
- Regulatory Compliance
- Customer Service
- Call Center Operations
- Computer Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Medical Terminology Knowledge
- Customer Relations
- Data Entry
- Inbound Call Management
- Multi-Line Phone Systems
- Work Prioritization
References
References available upon request.
Timeline
Live Answer Coordinator
Atrium Healthcare
03.2020 - Current
Healthcare Technician
Atrium Health
06.2016 - 03.2020
Phlebotomy - Phlebotomy
CAROLINA COLLEGE
Nursing Asst. 1 -
DIVINE HEALTH
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