David Word
Jackson,Tennessee
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager Assistant/Customer Service Representative
John Word and Sons, TN
01.2005 - Current
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Dispatch Supervisor
Western Express
05.2022 - 10.2023
- Schedule routes and pickups on full loads, empty's and flat beds while handling the day to day schedule, maintenance and repairs
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Supervised team of Number employees and provided training focused on maximizing overall performance.
- Optimized routes through careful planning, realizing cost savings of $Amount for company.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Warehouse Manager
Luff conveyor components
07.2019 - 05.2023
- Scheduling,hold morning meetings, with the staff,dispatching ,payroll,IT, Microsoft ,wrote SOP for the warehouse overseeing 8 employees and my time at the position we picked up in shipping efficiency by each month and saved the company 10% on shipping from the changes i came in and implemented while I was there
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Integrated warehouse operations with existing and new business processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated with manufacturing and supply chain management.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Warehouse Manager Assistant
Callbox Storage
09.2019 - 03.2020
- Managed a team of 8 employees handle scheduling, meetings, payroll forklift training
- Wrote the s.o.p for the warehouse,also helped company grow it's market in Seattle from the ground up business each month increased by 10% by years end we had reached $100,000 in business and sales
- Supervised warehouse operations by managing employees during shifts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Tracked production and quality control systems to proactively identify deficiencies.
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept corporate departments and customers updated on critical shipments.
- Conducted research to address shipping errors and packaging mistakes.
- Managed resource allocation and scheduling of employees.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Trained employees on equipment operation and safety protocols.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Security Supervisor/Officer
ACS
05.2013 - 09.2019
- Video surveillance.customer service
- Experience with using Microsoft office,windows, adobe, google suite,google workspace managed a team of 30 employees
Transportation Manager
Infinite Hardwood
05.2013 - 05.2015
- Worked with customers to schedule deliveries, shipping and receiving, forklift, Microsoft, trainer,hr,payroll
Warehouse Supervisor
N.A.P Steel
03.2006 - 05.2013
- Managed 12 employees, shipping and receiving, forklift trainer, office,payroll
Education
Tech - Computer Programming
ITT Technical Institute
Knoxville, TNBachelors - Business management logistics and supply chain
Saint Pauls College
Lawrenceville, VAHigh school diploma -
Jackson Central Merry High School
Jackson, TN05.2002
Skills
- Associate's degree
- Skills
- Leadership Experience (8 years)
- Lean Manufacturing (8 years)
- Machining (10 years)
- Forklift (10 years)
- Loading (10 years)
- Order Puller (10 years)
- Picker Packer (10 years)
- Shipping (10 years)
- Shipping Receiving (10 years)
- Unloading (10 years)
- Warehouse Associate (10 years)
- Warehouse Management System (10 years)
- Warehouse Experience (10 years)
- Warehouse Management (8 years)
- Supply Chain (10 years)
- SAP (10 years)
- RF Scanner (10 years)
- Warehouse Supervisor Experience (8 years)
- Supervising experience (8 years)
- Logistics (10 years)
- Computer Networking (8 years)
- 5S (10 years)
- Freight Experience (10 years)
- Materials Handling
- Manufacturing
- Inventory Control
- Pallet Jack
- Lean
- Microsoft Excel
- Management
- Microsoft Outlook
- Microsoft Office
- Warehouse Distribution Experience
- Production Management
- Customer service (10 years)
- Dispatching (10 years)
- Process improvement
- AS400 (5 years)
- Compliance management
- ERP systems
- Negotiation
- Sales support
- Continuous improvement
- Six Sigma
- SAP ERP
- Production planning
- Microsoft Access
- HRIS
- ATS
- Databases
- OSHA
- HACCP
- Microsoft Dynamics GP
- Inside sales
- Project management software
- Quality control
- Coordinate measuring machine
- Communication skills
- Microsoft Word
- Presentation skills
- Assembly
- Smartsheet
- Computer skills
- Microsoft Powerpoint
- Pivot tables
- Demand planning
- EDI
- Filing
- Typing
- Oracle
- 3PL
- Time management
- Materials management
- Conflict management
- P&L Management
- Customer support
- Forecasting
- NetSuite
- Database management
- Phone etiquette
- Hazmat
- FTP
- Microsoft Dynamics Navision
- Google Docs
- Google Suite
- Quality Assurance
- Project Management
- Change Management
- Agile
- Team Management
- User Interface (UI)
- Complaint resolution
- Sales expertise
- Shipping procedures understanding
- Creative problem solving
- Stocking and replenishing
- Strategic sales knowledge
- Receiving support
- Multi-line phone talent
- Administrative support
- Account management
- Warehousing functions
- Staff education and training
- Money handling abilities
- Stock management
Certification
September 2021 to September 2024
Forklift driver and trainer
Forklift Certification
Six Sigma Certification
CPIM
April 2020 to April 2024
Certified in production and inventory management
Additional Information
- To bring value and efficiency and further grow the company Willing to relocate: , Anywhere Authorized to work in the US for any employer
Timeline
Dispatch Supervisor
Western Express
05.2022 - 10.2023
Warehouse Manager Assistant
Callbox Storage
09.2019 - 03.2020
Warehouse Manager
Luff conveyor components
07.2019 - 05.2023
Security Supervisor/Officer
ACS
05.2013 - 09.2019
Transportation Manager
Infinite Hardwood
05.2013 - 05.2015
Warehouse Supervisor
N.A.P Steel
03.2006 - 05.2013
Manager Assistant/Customer Service Representative
John Word and Sons, TN
01.2005 - Current
Tech - Computer Programming
ITT Technical Institute
Bachelors - Business management logistics and supply chain
Saint Pauls College
High school diploma -
Jackson Central Merry High School