David Worden
Sebastopol,California
Summary
Accomplished Technical Support Engineer with expertise in troubleshooting and root cause analysis, honed at IGT. Proven ability to enhance system performance and resolve complex issues. Adept at collaborating with teams and communicating effectively with clients, ensuring optimal technical support and system reliability. Skilled in system configuration and network troubleshooting, driving continuous improvement and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer 3
IGT
Las Vegas, NV
03.2025 - Current
- Diagnosed customer problems using troubleshooting techniques and tools.
- Documented user interactions and solutions in the support ticketing system.
- Collaborated with team members to improve support processes and procedures.
- Communicated effectively with customers to understand their technical needs.
- Resolved complex technical problems through root cause analysis techniques.
Systems Specialist
Community First Credit Union
Santa Rosa, California
01.2023 - 03.2025
- Managed system configurations and user permissions for optimal performance.
- Provided technical support to staff for various software applications.
- Conducted system updates and maintenance to ensure reliability.
- Collaborated with IT teams to enhance system functionalities.
- Monitored system performance and reported issues to senior staff.
IT Technician
Ally Tech Consulting
Rohnert Park, CA
01.2020 - 01.2023
- Installed and configured hardware and software for user workstations.
- Provided technical support for network connectivity issues and troubleshooting.
- Maintained inventory of IT equipment and managed asset tracking systems.
- Conducted regular system updates to ensure security and functionality compliance.
- Documented IT procedures and created user guides for staff reference.
Education
High School Diploma -
Maria Carrillo High School
Santa Rosa, CA05-2010
Skills
- Troubleshooting techniques
- System configuration
- Network troubleshooting
- Technical support
- Root cause analysis
- Network engineering
- Problem-solving
Timeline
Technical Support Engineer 3
IGT
03.2025 - Current
Systems Specialist
Community First Credit Union
01.2023 - 03.2025
IT Technician
Ally Tech Consulting
01.2020 - 01.2023
High School Diploma -
Maria Carrillo High School
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