David work
Aliquippa,PA
Summary
At Clinton Auto Body & Towing, I spearheaded a team to enhance customer satisfaction by overhauling service protocols, achieving a significant improvement in satisfaction scores. My leadership and time management skills were pivotal in mentoring employees and streamlining operations, leading to a more engaged workforce and reduced operational costs.
Overview
51
51
years of professional experience
1
1
Certification
Work History
Mgr Owner
Clinton Auto Body&towing
04.1975 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
General Studies
Centerville Comm Cll
Cent. IowaSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Inspection collision estimating. Towing cert refinishing cert
Timeline
Mgr Owner
Clinton Auto Body&towing
04.1975 - 12.2025
General Studies
Centerville Comm Cll
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