Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David W. Witt

Gulfport,Ms.

Summary

To obtain a challenging and rewarding leadership role offering the opportunity to utilize existing management and information skill sets.

Self motivated leader with a record of fast-track promotions. Providing effective management directions and Support Company wide as well as maintaining a strong staff. Exceptional strength in selecting, training, and mentoring others. Excellent communication skills with experience as an advisor to all management levels. Skilled in identifying key traits and attributes of success and leadership, equally adept and managing technology, information processing, and human resources. Experienced in Windows systems, 95’, 98’, 2000 and XP’. Lotus Smart Suite 97’ Microsoft Office 97’, 2000’XP Pro w/ Publisher, PowerPoint, Excel. Microsoft Access, Microsoft Outlook.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Customer Service Advocate

Centene
10.2022 - 09.2024

Respond to telephone or written correspondence inquiries from members and/or providers within established time frame utilizing current reference material and available resources. Position is remote, work from home. COE training for NY/FL claims 11/2023, help process claims for members and help them better understand copays, coinsurance and other items on claims.

Area Manager of Operations

Pepper Palace
06.2021 - 10.2022

Supervised 4 additional store locations, hiring, training management staff, overseeing sales budgets, payroll budgets. Point if first contact for each store

Store Manager of Operations

Pepper Palace
06.2019 - 06.2021

Manage staff, order priduct as needed, maintained all marketing for location. Recruit staff when needed. Entertained customers, giving them a fun and knowledgeable experience, selling hit sauce, BBQ sauce, wing sauce, and spices.

Store Manager

Casual Male XL
03.2017 - 06.2019
  • Manage mens big and tall clothing store
  • Provide a one of a kind shopping experience for our guest
  • Set store sales, shift product when required
  • Manage staff, recruit and train staff
  • Maintain stores payroll budget
  • Process incoming product to insure accurate inventory
  • Work to achieve stores sales goals on a daily, weekly, and monthly basis
  • Insure staff is trained on catalog order
  • Current salary, 13.50 per hour plus sales commission and quarterly bonus

Dollar General
09.2016 - 11.2016
  • Assist in recruiting and staffing activities
  • Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise
  • Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories
  • Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets
  • Provide superior customer service leadership
  • Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications
  • Participate in store opening and closing activities
  • Ensure the safe deposit of all company funds in the designated bank
  • Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures
  • Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees
  • Manage store in store manager’s absence
  • Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors
  • Complete all paperwork and documentation according to guidelines and deadlines
  • Current salary, $38,143

MISSISSIPPI DEPT OF AGRICULTURE & COMMERCE
11.2006 - 12.2015
  • Covering the three coastal counties
  • Preform inspection on grocery stores, convenience stores
  • Preform inspections on dept
  • Stores, pharmacies which carry perishable food items
  • Preform price verifications on all stores who fall under the dept inspections
  • Preform package checks on stores selling meat products by the pound
  • Making sure stores are following state and federal food code laws

Store Manager

Carter's Children Clothing
03.2005 - 10.2006
  • Maintain store showroom, set Plano grams
  • Maintain store sales budget
  • Hire, train new sales associates
  • Maintain payroll budget
  • Supervise all associates, lead by example
  • Maintain excellent customer service
  • Handle all shipping and receiving
  • Salary 36,500 per year

District Manager

Springs Industry/Springs Direct Division
02.2001 - 01.2005
  • Train new store managers in the total operations of a store, detailed Human Resources training, benefits, incentives and policy & procedures
  • Work with existing managers to resolve operational issues
  • Work with corporate in new store openings, store setup and operational issues, special events sales & tent sales events
  • Any issues that may arise within individual stores, corporate may have training manager oversee while still maintaining the Gulfport store with the assistants of two Asst
  • Managers and staff
  • Salary: 35,088 plus monthly incentives for achieving sales budget and yearly incentive for meeting or exceeding profit

Store Manager

Springs Industry/Springs Direct Division
03.1998 - 02.2001
  • Responsible for a 1.06 million dollar outlet linen store
  • Handle all accounts payable and accounts receivable at store level
  • Responsible for all local advertising, staying within allowable budget
  • Hire, train, and set salaries for employees at store level
  • Responsible for ordering product in store
  • Handle all shipping and receiving for store
  • Salary at present: $29,952 plus monthly incentive for achieving budget and yearly incentive

Store Manager

Kay Bee Toy Liquidators
10.1995 - 03.1998
  • Responsible for a 1.0 million dollar outlet toy store
  • Responsible for hiring, training all associates
  • Including but not limited to the daily operations, including sales and stocking
  • Handled all merchandise receiving, unloading and stocking of merchandise
  • Traveled to help set up Temporary stores during the holiday season
  • Salary: $23,437 plus yearly incentive for maintaining sales above plan

Store Manager

West Building Materials
02.1994 - 01.1995
  • Managed a 3.5 million dollar building materials store
  • Supervised one Asst
  • Manager, one Marketing Manager, one Operations Manager, and thirty-five sales associates
  • Handled all in house commercial accounts for contractors, government agencies, etc
  • Responsible for all product ordering
  • Maintained a 75,000 sqft
  • Showroom and a 35,000 sqft
  • Warehouse
  • Handled all payrolls, hiring, delegating assignments to other management staff
  • Salary: $34,500 plus monthly incentive for exceeding sales goals
  • Store closed due to company downsizing, 12/94

Auditor

Southeast District
02.1988 - 03.1994
  • Responsible for the Southeast District which included Ms., Al., La., and the panhandle of Fl., which went as far as Tallahassee
  • Would audit all in house commercial accounts for accuracy
  • Would perform audits on all records, seeing that company guidelines were followed
  • Verify that cashiers were following company guidelines
  • Investigate and resolve any loss prevention issues that would arise
  • Verify that all damaged merchandise had been properly processed
  • Position dissolved due to company downsizing, 03/94
  • Salary: $32,500 plus yearly incentive for district achieving sales goals

Education

Bachelor of Science Degree - Human Resource Development, Management Information Systems

Ashcroft University
01.2003

Principles of Banking - Commercial Lending, Banking Principles

Jefferson Davis Jr. College
01.1987

Associates of Science Degree - Business Management

Phillips College
01.1984

General Studies/College Prep -

Gulfport High School
01.1982

Skills

  • Call center experience
  • Data Entry
  • Administrative Support
  • Problem-solving abilities
  • Complaint Handling
  • Computer Proficiency
  • Complaint resolution
  • Appointment Setting
  • Account Management
  • Technical Troubleshooting
  • Microsoft Outlook
  • Policy Review
  • Typing Speed

Certification

  • Pearl River Community College, Excel – Level II, 06/29/04
  • Pearl River Community College, Business Communications, 05/20/04

Timeline

Customer Service Advocate

Centene
10.2022 - 09.2024

Area Manager of Operations

Pepper Palace
06.2021 - 10.2022

Store Manager of Operations

Pepper Palace
06.2019 - 06.2021

Store Manager

Casual Male XL
03.2017 - 06.2019

Dollar General
09.2016 - 11.2016

MISSISSIPPI DEPT OF AGRICULTURE & COMMERCE
11.2006 - 12.2015

Store Manager

Carter's Children Clothing
03.2005 - 10.2006

District Manager

Springs Industry/Springs Direct Division
02.2001 - 01.2005

Store Manager

Springs Industry/Springs Direct Division
03.1998 - 02.2001

Store Manager

Kay Bee Toy Liquidators
10.1995 - 03.1998

Store Manager

West Building Materials
02.1994 - 01.1995

Auditor

Southeast District
02.1988 - 03.1994

Bachelor of Science Degree - Human Resource Development, Management Information Systems

Ashcroft University

Principles of Banking - Commercial Lending, Banking Principles

Jefferson Davis Jr. College

Associates of Science Degree - Business Management

Phillips College

General Studies/College Prep -

Gulfport High School
David W. Witt