DAVID YABOUJIAN
WOBURN,MA
Summary
Dependable professional with a strong background in customer service. Proven ability to enhance client relationships and streamline operations, ensuring high satisfaction and efficient workflows.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ASM
TOYOTA OF WATERTOWN
Watertown, MA
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Advisor
MERCEDES BENZ OF BURLINGTON
BURLINGTON, MA
05.2019 - 03.2024
- Assisted clients in understanding vehicle service needs and options
- Coordinated service appointments to optimize technician workflow and customer satisfaction
- Provided expert product knowledge to enhance customer experience during consultations
- Resolved customer inquiries and concerns efficiently, promoting positive relationships
- Mentored junior staff on best practices for customer interaction and service processes
- Implemented process improvements that streamlined service operations and reduced wait times
- Analyzed feedback to identify trends, enhancing service offerings and client retention
- Collaborated with management to develop training programs focused on customer engagement techniques
Assistant Manager/Service Advisor
Jaffarian Automotive Group
Haverhill, MA
12.2015 - 05.2019
- Led team in achieving customer satisfaction goals through effective service training and support.
- Developed and implemented operational procedures to enhance workflow efficiency across departments.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Mentored junior staff, providing guidance on best practices in automotive sales and service operations.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives within the team.
Service Advisor
AUDI BROOKLINE
Brookline, MA
06.2011 - 2015
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Associate of Science - BUSINESS
MIDDLSEX COMMUNNITY COLLEGE
Bedford, MAHigh School Diploma -
WOBURN SENIOR HIGH SCHOOL
Woburn06-2002
Associate of Science - BUSINESS
University of Massachusetts, Boston
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
Certification
- AUDI CERTIFIED ADVISOR
- MERCEDES BENZ CERTIFIED ADVISOR
- TOYOTA CERTIFIED ADVISOR
Languages
Armenian
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
English
Native or Bilingual
Timeline
ASM
TOYOTA OF WATERTOWN
03.2024 - Current
Service Advisor
MERCEDES BENZ OF BURLINGTON
05.2019 - 03.2024
Assistant Manager/Service Advisor
Jaffarian Automotive Group
12.2015 - 05.2019
Service Advisor
AUDI BROOKLINE
06.2011 - 2015
Associate of Science - BUSINESS
MIDDLSEX COMMUNNITY COLLEGE
High School Diploma -
WOBURN SENIOR HIGH SCHOOL
Associate of Science - BUSINESS
University of Massachusetts, Boston