David Youker
Lincoln,NE
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Have worked at Cummins, Freightliner, Kenworth and a Detroit Diesel/Allison dealerships. Served in the US Army as a diesel mechanic. Able to type 45wpm.
Overview
5
5
years of professional experience
Work History
SERVICE ADVISOR
Interstate Power Systems
04.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Documented problems and corrective actions to maintain records.
Warranty Administrator
Truck Center Companies
03.2021 - 04.2022
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Service Advisor
Interstate Power Systems
01.2019 - 03.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Suggested additional services to customers in order to meet upsell goals.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Herkimer High School
Herkimer, NY06.1994
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Service Estimates
- Team player mentality
- Goal-oriented mindset
- Data Processing
- Records Management
Timeline
SERVICE ADVISOR
Interstate Power Systems
04.2022 - Current
Warranty Administrator
Truck Center Companies
03.2021 - 04.2022
Service Advisor
Interstate Power Systems
01.2019 - 03.2021
High School Diploma -
Herkimer High School
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