David Zayas
Summary
Experienced in strategic planning, team leadership, and operational excellence. Forward-thinking approach to drive business growth and streamline processes. Solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record in optimizing workflow and improving staff performance through effective training and leadership.
Overview
21
21
years of professional experience
Work History
Bar & Retail Manager
Hop City
03.2019 - Current
- Management duties include inventory, purchasing, staff scheduling, recruiting, and training, labor control, ensuring guest satisfaction, conducting weekly meetings between management and staff as well as quarterly all-staff meetings.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
General Manager
HOBNOB Midtown
07.2018 - 03.2019
- Maintained running daily operations at a neighborhood tavern Southern fare
- Exceeded targets and boosted revenue figures continuously.
- Private events management include event bookings, BEO's, creating and customizing menus, controlling finances, ensuring a great event outcome
General Manager, Events & Marketing Manager
Saltyard
11.2017 - 06.2018
- Maintained running daily operations at globally inspired farm to table small plates, chef-driven and owned restaurant
- Management duties include inventory, and bar inventory, purchasing, staff scheduling, recruiting, and training, labor control, ensuring guest satisfaction
- Developed comprehensive budgets, tracking expenses closely to ensure profitability for each event managed.
- Negotiated contracts with clients, securing favorable terms for both parties involved.
- Streamlined communication between clients, team members, and vendors for efficient event planning.
Assistant Manager, Bartender
Mediterranea
05.2017 - 10.2017
- Maintained running daily operations at Gluten-free restaurant and bakery
- Accurately maintained in-house cash and finances
- Management duties include bar inventory, purchasing, staff scheduling
Bartender
Brezza Cucina
08.2016 - 10.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Assistant Manager
Bartaco
06.2015 - 08.2016
- Maintained running daily operations and large staff at a high-volume tapas/cocktail driven restaurant
- Hiring and training FOH & BOH staff for the home store and new restaurant store openings and managed training program.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager, Training Coordinator, Bartender & Server
Flip Burger Boutique
10.2010 - 05.2015
- Provided excellent service in a high-volume unique restaurant with cuisine by celebrity chef.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed a training program and successfully interviewed, hired, and trained all Front-of-House staff for 3 new restaurant locations.
Lead Server, Trainer, & Marketing Assistant
Howl at the Moon
02.2006 - 06.2008
- Provided service in an extremely busy college-based piano bar/nightclub, cash handling, Aloha POS trained
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Created and organized all promotional events, curated themed events, booked private parties and packages, and designed promos & special events through social media that brought in a great portion of business.
Bartender & Server
Bubba Gump Shrimp Company
03.2004 - 10.2010
- Provided excellent service in a high-volume tourist area and movie-themed restaurant
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Palm Beach Lakes High School
West Palm Beach05.2001
Skills
- Efficient task management
- Service excellence
- Goal setting and evaluation
- Team leadership
- Strategic decision-making
Languages
English, Spanish
Native or Bilingual
Timeline
Bar & Retail Manager
Hop City
03.2019 - Current
General Manager
HOBNOB Midtown
07.2018 - 03.2019
General Manager, Events & Marketing Manager
Saltyard
11.2017 - 06.2018
Assistant Manager, Bartender
Mediterranea
05.2017 - 10.2017
Bartender
Brezza Cucina
08.2016 - 10.2017
Assistant Manager
Bartaco
06.2015 - 08.2016
Assistant Manager, Training Coordinator, Bartender & Server
Flip Burger Boutique
10.2010 - 05.2015
Lead Server, Trainer, & Marketing Assistant
Howl at the Moon
02.2006 - 06.2008
Bartender & Server
Bubba Gump Shrimp Company
03.2004 - 10.2010
Palm Beach Lakes High School
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