David Zepeda

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Resolved customer complaints involving food or beverage quality and service
• Maintained highest standards for beverage quality and service
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
• Responded to customer complaints, addressing concerns, and distress with amicable interactions
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
• Motivated staff to perform at peak efficiency and quality.
• Coordinated large-scale events such as weddings and corporate gatherings, ensuring flawless execution from planning to completion.
• Streamlined employee scheduling processes, resulting in reduced labor costs without affecting service quality.
• Played an integral role in driving continuous process improvements across all areas of the food and beverage operation, fostering a culture focused on delivering exceptional service standards consistently.
• Utilized social media platforms to engage customers and generate positive word-of-mouth promotion for the business.
• Enhanced customer satisfaction by implementing innovative food and beverage presentation techniques.

• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
• Acted quickly during emergency situations to reduce opportunity for damage and injury
• Reported suspicious activities and persons to law enforcement
• Checked and verified photo identification prior to granting facility access
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
• Monitored CCTV cameras and alarm systems for security breaches
• Examined doors, windows and gates to verify security
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
• Conducted regular patrols of key areas to spot and control security concerns.

• Effectively provide physical security, access control, and emergency response at OEA, a continental organization for the purpose of regional solidarity and cooperation among 35 member states
• Conduct security checks and reports, securing entrances to and from theproperty in accordance with the policies and procedures governing the hours of operation at assigned location
• Respond to alarms and dispatched calls
• Decide actions to take based on the situation
• Warn violators of rule infractions such as loitering, smoking or carrying forbidden articles
• Record data such as property damage, unusual occurrences and malfunctioning of machinery
• Report irregularities such as fire hazards and leaking water pipes
• Regulate vehicle and pedestrian traffic at access points to maintain an orderly flow
• Perform gate and roving patrols, prepare incident reports, and take recommended appropriate follow up actions
• Hands on experience with video surveillance software and monitoring properties for trespassing and suspicious activity.

Parking Attendant Skills
Customer Service:
- Exceptional Communication: Ability to interact with customers in a polite and professional manner, addressing their needs and concerns effectively.
- Conflict Resolution: Skilled in handling disputes and resolving issues calmly and efficiently.
Operational Efficiency:
- Traffic Management:Proficient in directing vehicle flow and managing parking spaces to optimize usage and reduce congestion.
- Ticketing and Payment Processing: Experience with issuing parking tickets, collecting payments, and managing cash or electronic transactions accurately.
Attention to Detail:
- Accuracy in Record-Keeping: Ability to maintain detailed records of parking transactions, incidents, and vehicle information.
- Observant:Skilled at identifying and addressing potential issues such as unauthorized parking or violations.

Safety and Security:
- Surveillance: Capable of monitoring the parking area for suspicious activity and ensuring the safety of vehicles and patrons.
- Emergency Response: Trained to respond quickly and appropriately to emergencies or accidents.

Technical Skills:
- Use of Parking Equipment: Familiar with parking meters, ticketing machines, and automated systems.
- Basic Troubleshooting: Ability to troubleshoot minor issues with parking equipment and report major malfunctions.

Teamwork and Collaboration:
- Cooperative Attitude: Works effectively with other team members to ensure smooth operation and coverage of the parking area.
- Communication:Keeps team members informed of any issues or changes in procedures.

Time Management:
- Efficient Workflow: Manages time effectively to ensure all responsibilities are handled promptly, including peak traffic times.

Problem-Solving:
- Quick Thinking: Capable of making swift decisions to resolve parking issues or adjust operations as needed.

Adaptability:
- Flexibility: Adapts to changing conditions, such as varying levels of traffic or special events, to maintain efficient parking operations.

Tennis Court Maintenance Responsibilities

Court Surface Care:
- Regularly inspect and maintain court surfaces, including hard, clay, and grass courts, ensuring optimal play conditions.
- Perform surface cleaning and repair, including removing debris, repairing cracks, and addressing erosion or wear.
Equipment Operation:
- Operate and maintain specialized equipment such as court sweepers, rollers, and line-marking machines.
- Ensure all maintenance tools and equipment are in good working condition, performing routine checks and minor repairs as needed.
Line Marking:
- Accurately measure and mark court lines and boundaries, adhering to official standards and specifications.
- Repaint or touch up lines as necessary to maintain clear and precise markings.
Net and Post Maintenance:
- Install, adjust, and repair nets and posts, ensuring proper tension and alignment for optimal play.
- Inspect and replace worn or damaged netting and hardware components.
Drainage and Irrigation:
- Maintain effective drainage systems to prevent waterlogging and damage to court surfaces.
- Operate and monitor irrigation systems to ensure proper watering and prevent surface deterioration.
Safety and Cleanliness:
- Monitor and maintain overall court safety, addressing any hazards or issues that could impact players.
- Ensure courts are clean and free of hazards, including regular removal of litter and debris.
Record Keeping and Reporting:
- Maintain detailed records of maintenance activities, including repairs, inspections, and service schedules.
- Report any major issues or required repairs to supervisors or management in a timely manner.
Seasonal Preparation:
- Prepare courts for seasonal changes, such as covering or uncovering courts, applying protective coatings, or adjusting maintenance routines based on weather conditions.
Customer Service:
- Provide excellent customer service by addressing player concerns, answering questions about court conditions, and ensuring a positive experience.
Team Collaboration:
- Work effectively with other maintenance staff and management to coordinate schedules and ensure efficient operation and upkeep.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Informed customers about special promotions and provided detailed information for various products
• Responded to customer calls and emails to answer questions about products and services
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Handled billing and payment issues following guidelines, resolving disputes properly.