David Zohne
Vernon
Summary
Creative SharePoint Developer with 10 years Project Management experience, application development and implementation, 19 years customer support service in banking and insurance. Able to work individually or in a team environment
Overview
25
25
years of professional experience
Work History
Systems Analyst/Project Manager
NBT Bank
01.2020 - Current
- Analyzed system requirements and developed specifications for software solutions.
- Collaborated with cross-functional teams to enhance system functionality and user experience.
- Conducted regular system audits to identify areas for improvement and ensure compliance.
- Designed and implemented data management strategies to optimize information flow.
- Developed training materials and conducted sessions to improve user proficiency in systems.
- Led initiatives to integrate new technologies, improving operational efficiency across departments.
- Evaluated vendor solutions, providing strategic recommendations aligned with organizational goals.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Gathered requirements and performed gap analysis through design workshops with users.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
- Conducted post-implementation reviews to capture lessons learned and improve future projects.
- Implemented agile methodologies to improve project delivery speed and team responsiveness.
- Planned, designed, and scheduled phases for large projects.
SharePoint Content Administrator
NBT
12.2019 - Current
- Marketing
- Manage NBT’s enterprise-wide intranet, “the hub”. Responsible for maximizing the employee experience through creative and technical use of SharePoint and Office 365 platform. Partnered with multiple departments and business leaders to source, develop and deploy content from across the organization while ensuring the strategic alignment of content on “the hub” from an employee experience perspective.
- Developed several web-based applications which improved on manual processes saving time and reduced errors.
- Provided training on multiple applications included in Office 365
- Held several focus groups to identify successes as well as opportunities to focus on in 2020.
- Collaborated with several departments on page design and content for their department pages.
- Worked with the help-desk to provide resolution for SharePoint related issues.
- Reconfigured several pages on the hub to maximize on the user experience.
Business Procedures Consultant/SharePoint Developer
MetLife
08.2005 - 12.2018
- Company Overview: Metrics, Process and Strategy
- Responsibilities:
- Project Manager - SharePoint Initiative 2013 - O365 - Jan 2016 - Dec 2018
- Managed the development, design and implementation of over 100 interactive SharePoint sites from SP 2013 to O365
- Created UI and intake applications for tracking and trending data.
- Created online reporting utilizing SharePoint and Access.
- Saved the organization over 700K building SharePoint sites internally.
- Trained over 100 users on created sites and tools.
- SharePoint Developer - Metrics Consultant - Aug 2010- Jan 2017
- Managed 40 websites located in several offices within Global Claims Operations.
- Consulted with the business to create enhancements and reporting functionality.
- Developed reports querying ACCESS, and Cognos applications using SQL.
- Created online payroll system for medical consultants cutting payroll preparation time by 2 weeks, and reduced payroll errors.
- Created an Online Instructions library which saved the business over 200K.
- Converted over 50 Excel based reports to SharePoint which reduced errors, increased access speed and processing.
- TRICARE Systems Migration Project Team (Government Project) - Sep 2008 - August 2010
- Worked with end-users to assist in development of user interfaces.
- Prepare, revise and edit both technical and non-technical training and reference manuals.
- Trained over 100 people on using TRICARE systems and processes.
- Created test scripts, test files and performed stress and regression testing
- Developed reports for MetLife, as well as the US Government. Reported on trends and anomalies.
- Attended weekly progress meeting with Senior Level Management and High Level Military Personnel.
- Obtained security clearance to work with military data.
- Disability Claims Management - Aug 2005 - Sep 2008
- Developed reports in Excel, Access.
- Audited internal imaging system and reported finds to vendor.
- Updated the databases for enhanced reporting
- Recommended system enhancements
Foreign Exchange Investigations Analyst
The Bank of New York
04.2004 - 01.2005
- System/Process Migration from NYC to Upstate NY
- Investigated issues with foreign wire transfers, identified and corrected issues which could potentially delay transfers resulting in multi-million dollar fines and pose financial risk to the bank.
- Verify and release outgoing transfers and correspondence.
- Worked directly with foreign financial institutions to investigate queries, trace funds, determine problems and resolve any issues in a timely manner to avoid loss to the bank.
- Trained domestic banks on proper format and routing of foreign wire transfers.
Technical Consultant to JPMorgan
FISERV, Inc
08.2000 - 04.2004
- Project Manager - IVault - Digital Imaging System
- Managed a team of 10 consultants
- Consulted with customers to assist with the design and functionality of IVault , a data imaging system.
- Created training documentation
- Trained external customers on using several web based products offered by JPMorgan.
- Provided implementation support for new and existing customers
- Documented technical procedures
- Maintained database for internal support reference
- Provided internal support for mainframe and web based applications for 500 users.
- Designed an external location for disaster recovery.
Education
Data Processing
Mohawk Valley Community College
Utica, NY05.1986
undefined
SUNY Institute of Technology
01.2008
undefined
George Washington University - School of Business
12.2007
Business Administration/ Finance
Utica College of Syracuse University
Utica, NY05.1988
Skills
- SharePoint
- Microsoft Office 2003, 2010, O365
- Technical Writing
- Prepare, revise and edit both technical and non-technical training and reference manuals
- End user support
- Application support
- Business process analysis
- Requirements gathering
Timeline
Systems Analyst/Project Manager
NBT Bank
01.2020 - Current
SharePoint Content Administrator
NBT
12.2019 - Current
Business Procedures Consultant/SharePoint Developer
MetLife
08.2005 - 12.2018
Foreign Exchange Investigations Analyst
The Bank of New York
04.2004 - 01.2005
Technical Consultant to JPMorgan
FISERV, Inc
08.2000 - 04.2004
undefined
SUNY Institute of Technology
undefined
George Washington University - School of Business
Business Administration/ Finance
Utica College of Syracuse University
Data Processing
Mohawk Valley Community College