David Zucchini
Summary
Dynamic Account Specialist with a proven track record at Xifin, excelling in client satisfaction through effective resolution of complex billing issues. Skilled in account administration and customer relationship development, I leverage my bilingual abilities in Italian and Spanish to enhance communication and foster strong client connections.
Overview
34
34
years of professional experience
Work History
Account Specialist
Xifin
01.2010 - 02.2025
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, prepared and processed appeals for accurate accounts.
- In charge of 10 Radiology service locations, billing proper insurance, in charge of Medicare and Medicare Advantage Plans
Operations Manager
Circuit City Stores
01.2008 - 06.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Customer Service Manager
Circuit City Stores
07.2001 - 04.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Manager
Circuit City Stores
07.1991 - 06.2001
Education
Elementary School Techer - Humanities
INVO
Guatemala02-1978
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Speak Italian and Spanish
Accomplishments
I accepted a Janitorial job at Circuit City in Van Nuys on July 1991, had many positions through the years including Warehouse Lead, Customer Service Lead, Customer Service Manager and Operations Manager,
Languages
Spanish
Native or Bilingual
English
Full Professional
italian
Full Professional
Interests
Anything Art related,
Theater,
Opera,
Music,
Gardening,
Reading
Timeline
Account Specialist
Xifin
01.2010 - 02.2025
Operations Manager
Circuit City Stores
01.2008 - 06.2008
Customer Service Manager
Circuit City Stores
07.2001 - 04.2007
Customer Service Manager
Circuit City Stores
07.1991 - 06.2001
Elementary School Techer - Humanities
INVO
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