David Zuppe
Whitehall,MT
Summary
Customer-focused Grocery Retail Professional with expertise in team leadership and operational efficiency. Proven ability to enhance service delivery, manage inventory processes, and implement cost-saving initiatives. Recognized for building strong relationships with customers and staff in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Career Break / Retirement
11.2015 - 08.2026
- Retired after a successful career in grocery retail and store operations, contributing to high customer satisfaction and operational efficiency. Focused on personal priorities while honing organizational, customer service, and leadership skills applicable to future roles. Seeking to return to workforce to leverage extensive retail experience, reliability, and strong work ethic in a new opportunity.
- Executed daily operational tasks with precision at the retail store.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Associate
Fred Meyer
Seattle, WA
01.2013 - 10.2015
- Delivered effective and efficient customer service with a professional demeanor in person and on the telephone.
- Led front end team to meet service expectations, including quevision metrics and self-checkout targets.
- Conducted daily huddles with front end associates to clarify service standards and review performance results.
- Trained staff on equipment use, customer service operations, accounting functions, and store policies.
- Operated cash register systems, money order machines, lotto terminals, and credit card machines per company guidelines.
- Implemented procedures to minimize shrink by ensuring proper scanning and register operation protocols.
- Monitored adherence to customer service protocols, cash control procedures, and safety standards.
- Gained expertise in inventory management, stocking procedures, and computer-assisted ordering.
Service Operations Manager
Albertsons
Anaconda, MT
02.2008 - 10.2012
- Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive image.
- Monitored and managed budget goals for labor, cash variation, and supplies, ensuring financial accountability.
- Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
- Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
- Oversees cost and quality control with a focus on customer and employee safety.
- Monitored adherence to company policies, procedures, and applications in the Front End.
- Managed customer relations effectively, resolving complaints and promoting Company philosophy of personalized service.
Department Manager
Walmart
Butte, MT
02.2002 - 11.2007
- Delivered exceptional customer service, contributing to positive shopping experiences.
- Executed accurate and efficient transactions at point of sale to enhance customer satisfaction..
- Thrived in fast-paced environments while managing multiple tasks..
- Maintained comprehensive knowledge of store layout and product offerings across all departments..
- Implemented safety measures and emergency protocols to protect staff and customers..
- Responded swiftly to spills, maintaining a clean and safe store environment.
- Ensure that all displays are secured properly.
- Handled claims according to established procedures.
- Apparel associate should be knowledgeable about fitting room procedures, sizing, colors, and rack rules.
Manager on Duty (MOD) / PIC
Safeway
Seattle, WA
06.1993 - 01.2002
- Directed and supervised front end activities, monitoring customer traffic and service levels, coordinating and implementing service programs, maintaining cleanliness and safety standards, and managing inventory and ordering of supplies. Ensured operational efficiency and a positive customer experience at the front end.
- Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
- Assisted in interviewing and hiring front end and courtesy clerks. Trained front end management and clerks while monitoring compliance. Supervised assigned employees and recommended employment status changes and disciplinary actions to the Store Director.
- Achieved budget goals for labor, cash variation, check expense, and supplies.
- Planned and implemented in-store promotions and inter-departmental tie-ins, collaborating with Assistant Store Manager and departmental heads on special displays. Executed sales plans by ordering adequate merchandise to support displays and advertising. Ensured proper product display, maintained updated promotional information, and conducted ad checks for stock verification.
- Executed various duties to ensure smooth store operations.
- Served as overflow cashier, managed cash register operations, and ensured excellent customer interactions.
Education
High school diploma -
Ballard High School
Seattle, WA06-1994
Skills
- Customer service and support
- Cash handling
- Operational management
- Inventory management
- Performance monitoring
- Staff training
- Team leadership
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Conflict resolution
- Relationship management
Additional Information
Authorized to work in the US for any employer. Highly interested in expanding my work experience and knowledge by branching out into other work sectors. Successful professional with 24 years of experience in diverse sales and service business environments. Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers and clients. Your company would gain an individual who is customer oriented, dependable, motivated, and personable. I believe in exceptional customer focus, communication and organizational skills. Enclosed is my resume. I hope it will be helpful in evaluating my qualifications for a position. Please feel free to contact me at your earliest convenience to arrange for an interview. I look forward to meeting with you to discuss your requirements for this employment opportunity. Thank you for your time and consideration.
Timeline
Career Break / Retirement
11.2015 - 08.2026
Customer Service Associate
Fred Meyer
01.2013 - 10.2015
Service Operations Manager
Albertsons
02.2008 - 10.2012
Department Manager
Walmart
02.2002 - 11.2007
Manager on Duty (MOD) / PIC
Safeway
06.1993 - 01.2002
High school diploma -
Ballard High School