Davida Alston
Arlington,VA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Camden
Washington, DC
06.2019 - Current
- Increased occupancy at Camden Roosevelt from 70% to 98.7% throughout pandemic amidst State of Emergency restrictions
- Created leasing strategies to generate traffic, followup on leads, and close sales
- Maintained closing ratio of 57% or higher
- Managed and trained multiple leasing teams and concierge staff
- Maintained resident ledgers including posting rent payments and issuing of late charges
- Approved all rent concessions and final account statements
- Processed all lease violations, evictions, and vendor requisitions
- Generated pricing for renewal offers and managed renewal process
- Collaborated with leasing team members to plan and organize resident events.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting apartment features.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Multi-Site Leasing Consultant
Camden Property Trust
Washington, DC
01.2019 - 06.2019
- Showcased value of multiple communities and their features as related to customer's needs
- Utilized and established creative marketing and social media strategies to increase property traffic
- Managed over 60 calls daily to increase sales by 25%
- Used problem solving skills and best judgment to handle unpredictable situations as they arise
- Maintained accurate and in-depth knowledge of competitors by conducting weekly market survey's
- Promoted positive resident relations through courteous and timely responses to resident needs and concerns
- Demonstrated strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Guest Relations Specialist
Mandarin Oriental Hotel Group
Washington, DC
05.2015 - 12.2018
- Handled all reservation requests, group bookings, and hotel inquiries timely
- Processed VIP and regular guest bookings while notating special wishes and preferences
- Point of contact for VIP and large guest bookings throughout their stay
- Ensured welcoming check inexperience and escort/ tour when requested
- Responsible for overall quality of guest experiences throughout their hotel stay
- Collaborated with all departments daily to ensure arrival, departure, and guest accommodations were addressed.
- Anticipated and attentively handled guest needs or concerns.
- Logged guest interactions via email, phone and in-person in computer system.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Assistant Director of Youth & Family
YMCA Of Washington DC
Washington, DC
05.2010 - 05.2015
- Responded to all guest feedback surveys
- Created results-driven monthly objectives to enhance all guest experiences
- Managed, directed, and coordinated youth summer programs and schedules for assigned locations
- Implemented YMCA curriculum and training sessions for counselors, day camp staff training
- Facilitated all hiring and on boarding of Youth
- Programs staff
- Ensured compliance with YMCA, ACA, Federal,
- State and local regulations according to related program areas to include ADA accommodations where appropriate
- Maintained all facilities, physical environments, documentation and records
- Monitored and evaluated effectiveness of youth participation in programs
- Planned, developed and implemented new summer camp activities to include evaluating and updating current youth programs for ages 3-18
- Raised money annually to provide scholarships to provide children in local communities were provided with resources and opportunities.
HR Generalist
Neibauer Dental Care
Brandywine, MD
08.2013 - 12.2014
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Planned and launched large-scale events that boosted employee participation by 75%
Education
Bachelor of Science - Psychology
Bowie State University
05.2015
Associate of Arts -
Prince Georges Community College
Largo MD05.2013
High School Diploma -
Archbishop Carroll High School
Washington DC05.2010
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Google Drive
- Business administration
- Consulting
- Contract Management
Timeline
Assistant Manager
Camden
06.2019 - Current
Multi-Site Leasing Consultant
Camden Property Trust
01.2019 - 06.2019
Guest Relations Specialist
Mandarin Oriental Hotel Group
05.2015 - 12.2018
HR Generalist
Neibauer Dental Care
08.2013 - 12.2014
Assistant Director of Youth & Family
YMCA Of Washington DC
05.2010 - 05.2015
Bachelor of Science - Psychology
Bowie State University
Associate of Arts -
Prince Georges Community College
High School Diploma -
Archbishop Carroll High School
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