David A Brench
Magnolia,DE
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams
08.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
Dunn Edwards Paints
04.2010 - 07.2018
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Painting and Wallpaper
Self
10.2008 - 03.2010
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Calculated amount of paint and other materials needed for each job accurately.
- Repaired wall holes and scrapes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Education
Chalfont High School
Buckinghamshire, England05.1984
Skills
- Customer Service
- POS Systems Operations
- Order Management
- Product and Service Sales
- Issue Resolution
- Sales Expertise
- Time Management
- Staff Supervision
- Attention to Detail
- Inventory Control
- Human Resource Policies
- Inventory Tracking and Management
Golf, soccer.
Avid Golfer but retired from Soccer.
Timeline
Assistant Store Manager
Sherwin-Williams
08.2018 - Current
Assistant Store Manager
Dunn Edwards Paints
04.2010 - 07.2018
Painting and Wallpaper
Self
10.2008 - 03.2010
Chalfont High School