Davida Campbell
Lubbock,TX
Summary
Highly dependable, ethical, reliable and experienced Client Services and Procurement Professional experienced in optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence. Creating positive strategic partnerships with internal/external customers and vendors to achieve corporate success. Organized and detail oriented candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Client Services Manager – Field Team
Records Consultants Inc.
11.2021 - Current
- Responsible for all aspects of project scheduling, logistics, preparation, and internal/external project communication.
- Communicate regularly with clients to understand and manage client expectations around project scope, execution and timeline.
- Optimize resource allocation by assessing project requirements and assigning appropriate team members accordingly.
- Coordinate and execute field team logistics (optimized routing, travel, hotel, airline, and car rental).
- Work collaboratively with client representatives and other functional leaders to manage project-related challenges while achieving exemplary customer service
- Reduced spending by implementing route optimization procedures
- Developed project performance and cost analytics for executive review
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Purchasing Specialist
Hallmark University
09.2016 - 11.2021
- Managed companywide purchase orders from initiation to closure in Paramount Workplace and Great Plains, ensuring accuracy and adherence to established policies and procedures.
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
- Collaborated cross-functionally to determine product and vendor requirements and ensure timely delivery of materials and services.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Streamlined and improved purchasing process by implementing automated procurement system, increasing operational efficiency.
- Implemented inventory management systems to optimize stock levels. Conducted monthly inventory audits. Maintained database of products, related vendors, and prices.
- Conducted regular supplier evaluations to identify areas for improvement, fostering continuous growth and development within the supply chain.
- Developed purchasing policy procedures and provided training on procurement best practices to internal stakeholders, enabling better collaboration across departments during sourcing activities.
- Assisted in the creation of annual procurement budgets by analyzing historical spend data and forecasting future needs.
- Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Managed and operated the university book room. Disbursed textbooks and other learning materials to students, keeping a detailed account of each transaction.
Procurement / Vendor Manager
COPsync, Inc.
01.2016 - 05.2016
- Operations Department position that reported to the VP of Operations and worked closely with the CFO and Accounting Department
- Identified requirements, selected/managed vendors, requested quotes and created/approved purchase orders
- Performed invoice reconciliation, resolved invoice or goods discrepancies, and approved for payment
- Managed inventory, received shipments, verified accuracy, recorded transactions, performed quarterly and year-end counts
- Developed executive reporting and implemented policies and procedures
- Kept internal/external customers up to date on the status of orders, returns, and expediting goods
- Configured, implemented, and managed the system used for Service Desk, CRM, Projects, Billing, vendor, and product management
- The new system enabled departments to see all information in one centralized area, which enabled us to work more efficiently, and effectively collaborate throughout our teams
- Implemented processes for each key area from customer implementation to order fulfillment
- Created standard project templates, which was instrumental to our overall success in resolving numerous issues throughout the organization
- Successfully managed customer equipment projects from kickoff to finish
- Coordinated resources, purchased equipment, updated key stakeholders, ensured project stayed within scope and timelines
- Formed effective relationships with customers, vendors, Sales, Finance, Support and Install teams to facilitate business transactions with ease.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Maintained strong collaborative relationships with internal stakeholders through timely updates on vendor activities and status reports on key initiatives.
- Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created reports, presentations and other materials for executive staff.
IT Expense Management Analyst
The Scooter Store Inc.
08.2012 - 03.2013
- IT department position reporting to the SVP of IT
- Collaborated with all IT Department leaders and the Accounting Department on IT expenses
- Managed the IT department's spending, developed, presented, and submitted the annual IT budget, analyzed reports to identify variances, and worked with management making recommendations for reallocation
- Reviewed contracts for completeness and worked with the Legal Department and vendors to make changes
- Performed invoice reconciliation, resolved invoice discrepancies, checked for credits due, worked with vendors to correct errors, and approved for payment
- Processed moves, adds, and changes to telecommunication lines, maintained inventory database
- Achieved promotional advancement from Telecommunication Analyst to managing expenses and contracts for the entire IT department
- Designed, implemented, and managed the IT contract database in SharePoint, this ensured all contracts were stored in a centralized area that was easily accessible
- Configured automatic alerts and reporting
- Created a database of all services, discounts, taxes, end users, devices, and plans
- Performed a complex invoice review
- Disconnected unused lines, services, and features
- This reduced spending by $130,000 annually
- Implemented policies for mobile usage, justification forms for equipment, monthly usage reporting and developed a Bring Your Own Device program
- This reduced mobile spends by $30,000
- Managed telecommunication expenses for the entire company including 62 remote locations and 1300 mobile lines.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Performed budget analysis to control expenditures and predict future budget needs.
- Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
Education
Bachelor of Science - Business Management
Hallmark University
San Antonio, TX10.2019
Bachelor of Science - Business Administration
Hallmark University
San Antonio, TX10.2019
Skills
- Business Administration
- Budget Planning / Management
- Vendor Relationship Management
- Procurement Process Improvement
- Strategic negotiation
- Supply Chain Management
- Vendor evaluation
- Purchase Order Management
- Project Planning
- Inventory Coordination
- Teamwork and Collaboration
- Problem-Solving
Timeline
Client Services Manager – Field Team
Records Consultants Inc.
11.2021 - Current
Purchasing Specialist
Hallmark University
09.2016 - 11.2021
Procurement / Vendor Manager
COPsync, Inc.
01.2016 - 05.2016
IT Expense Management Analyst
The Scooter Store Inc.
08.2012 - 03.2013
Bachelor of Science - Business Management
Hallmark University
Bachelor of Science - Business Administration
Hallmark University