Davida Clyde
Seabeck,WA
Summary
Dependable Program Manager possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with numerous internal and external departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails.
Skilled Program Manager offering over 20 years of progressive experience. Self-directed and proactive with demonstrated track record of success. Career history establishing, overhauling and improving programs to streamline business operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Administrative Program Manager
Olympic College
12.2023 - Current
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Managed cross-functional teams for successful completion of complex projects within the given timeframes and budgets.
- Improved communication between departments by developing and implementing comprehensive reporting systems.
- Reduced operational costs with effective budget management, optimizing resource allocation and expenditure tracking.
- Developed strategic plans to achieve program objectives, aligning departmental goals with organizational vision.
- Increased stakeholder satisfaction by establishing clear lines of communication and addressing concerns promptly.
- Collaborated with executives to design innovative solutions for various challenges faced within the organization.
- Oversaw daily operations of multiple programs, ensuring timely delivery of services to meet client requirements.
- Coordinated events and conferences, managing logistics and facilitating networking opportunities for participants.
- Conducted regular team meetings to review progress, address issues, and foster collaboration among staff members.
- Mentored junior employees in professional development activities, fostering a supportive work environment that encouraged growth and advancement opportunities.
- Served as a liaison between internal teams and external partners to facilitate seamless collaboration on joint projects or initiatives.
- Maintained comprehensive documentation of all program activities for audit purposes or future reference needs.
- Ensured compliance with all relevant regulations and policies, staying up-to-date on industry best practices to inform decision-making processes.
- Monitored program effectiveness and identified actionable improvements.
- Supervised 2 to 18 IT Media Support Technicians and 4 to 6 student employee to support classes, media events and programs throughout year.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
Business Manager
Non Profit Organization
10.2010 - 09.2013
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Program Coordinator
University Of Washington, Seattle
01.2001 - 10.2010
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Ensured seamless handover between different stages of projects by creating standard operating procedures that guided staff involved in various aspects of each task.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
- Tracked and reported expenses accurately to manage program budgets.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Monitored programming schedules, conformance to guidelines and quality.
- Oversaw staff schedules and assignments to handle departmental demands.
- Created and enforced scheduling standards to maintain compliance with regulatory requirements.
- Facilitated events and class schedule by coordinating resources and deliverables between departments.
- Scheduled and monitored key admission and graduation events to air content as planned.
Management Assistant
University Of Nevada
12.1997 - 11.2000
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Improved interdepartmental collaboration with clear communication channels and regular updates on project status.
- Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
Bachelor of Science - Organizational Leadership in Technical Management
Olympic College
Bremerton, WA06.2022
Associate of Arts - Business Administration And Management
Associates Degree
University Of Phoenix12.2011
Skills
- Project Coordination
- Marketing Proficiency
- Team Building Expertise
- Resourcefulness
- Strategic Planning
- Decision-Making Ability
- Financial Administration
- System Improvements
- Leadership Experience
- Clear Communication Skills
- Revenue Generation
- Forward-Thinking Mindset
- Resource Allocation
- Problem Solving
- Time Management
- Event Coordination
- Change Management
- Meeting Facilitation
- Decision Making
- Document Management
- Customer Service
- Attention to Detail
- Staff Supervision
- Stakeholder Engagement
- Process Improvement
- Project Management
- Budget Management
- Organizational Skills
- Conflict Resolution
- Team Leadership
- Program Evaluation
- Microsoft Office Proficiency
- Financial Reporting
- Customer Relationship Management
- Agile Methodologies
- Documentation and Reporting
- Team Collaboration
- Staff Management
- Work Planning and Prioritization
- Budget Control
- Detail Oriented
- Performance Monitoring
- Information Technology Management
- Phone and Email Etiquette
- Procuring Funding
- Creative Thinking
- Microsoft Visio
- Status Updates
- Gantt Charts
- Idea Development and Brainstorming
- Relationship Building
- Technical Presentations
- Quality Assurance
- Data Analysis
Timeline
Administrative Program Manager
Olympic College
12.2023 - Current
Business Manager
Non Profit Organization
10.2010 - 09.2013
Program Coordinator
University Of Washington, Seattle
01.2001 - 10.2010
Management Assistant
University Of Nevada
12.1997 - 11.2000
Bachelor of Science - Organizational Leadership in Technical Management
Olympic College
Associate of Arts - Business Administration And Management
Associates Degree