David A. Downing
Jay,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Quality Inspector
Premier Island
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with 6 teams to increase productivity of production teams 100%
Store Associate
Defense Commissary Agency, NAS Whiting Field Milton Florida
01.2010 - 01.2020
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Security Guard
Wackenhut Services Inc
01.2008 - 01.2009
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Europe Field Representative
University of Maryland University College
01.2004 - 01.2007
- Traveled up to 50 miles per day to visit customer locations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
First Sergeant (Senior Supervisor)
US ARMY
10.2002 - 09.2003
- Set maintenance schedule and assigned tasks to soldiers.
- Collaborated with superior officers on command staff, determined unit's mission and provided supplies to soldiers.
- Oversaw supply requests, accountability, and receipts.
- Planned and conducted annual section training.
- Reduced risks by enforcing compliance with applicable regulations and directives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize unit success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Central Processing Facilities Manager (Senior Supervisor)
US ARMY
01.2002 - 11.2002
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Drove continuous improvement of processes and systems operation.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Certificate, Homeland Security -
University of Saint Leo
2009
BA - Business Management
University of Maryland University College
Adelphi, MD2008
Skills
- Building Customer Loyalty
- Security Practices
- Leadership Development
- Staff Management
- Mentoring
- Outstanding Communication Skills
- Time Management
- Leadership
- Positive Customer Engagement
- Adaptable and Flexible
- Team Goals
- Oversee Administrative Functions
- Customer Assistance
Additional Information
- AWARDS , U.S Army Meritorious Service Medal (2); U.S Army Commendation Medal (3); U.S. Army Achievement Medal (5); Good Conduct Medal (6); Global War on Terrorism Service Medal; Nation Defense Service Medal; Southwest Asia Service Medal; Kuwait Liberation Medal (Saudi Arabia); Kuwait Liberation Medal (Emirate of Kuwait); Presidential Unit Citation; Joint Meritorious Unit Award; Expert Infantry Badge; Master Parachutist Badge; Drill Sergeant Identification Badge.
Timeline
Quality Inspector
Premier Island
05.2023 - Current
Store Associate
Defense Commissary Agency, NAS Whiting Field Milton Florida
01.2010 - 01.2020
Security Guard
Wackenhut Services Inc
01.2008 - 01.2009
Europe Field Representative
University of Maryland University College
01.2004 - 01.2007
First Sergeant (Senior Supervisor)
US ARMY
10.2002 - 09.2003
Central Processing Facilities Manager (Senior Supervisor)
US ARMY
01.2002 - 11.2002
Certificate, Homeland Security -
University of Saint Leo
BA - Business Management
University of Maryland University College
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