Davida Franklin
Summary
Dynamic professional with expertise in project management, process improvement, and data-driven decision-making. Proficient in utilizing DMAIC methodologies to optimize workflows and enhance operational efficiency. Skilled in data visualization and analysis, adept at identifying trends that help drive business decisions. Strong interpersonal communicator with a demonstrated ability to build relationships and collaborate effectively across teams. Proactive problem-solver with a growth mindset, committed to delivering high-quality results and exceeding organizational goals
Overview
6
6
years of professional experience
Work History
Account Executive
International Paper
12.2021 - Current
- Managed 20+ customer accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Utilized data leveraging techniques to enhance customer and facility visibility into order and inventory details by developing and deploying a Power BI dashboard
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Account Manager
GreatNeck Manufacturing
09.2019 - 12.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Achieved annual cost savings of $50,000+ by effectively resourcing products, managing vendor relations, and negotiating favorable terms.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Maintained positive vendor relations to build strong partnerships.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Customer Service Representative
GreatNeck Manufacturing
03.2018 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout resolution process.
Education
Bachelor of Science - Business Administration And Management
University of Memphis
Memphis, TN12.2014
Skills
- Customer Centric Mindset
- Data Visualization and Presentations
- Interpersonal Relationship Building
- Analytical and Problem-Solving Skills
- Business Process Improvement
- Effective Communication
- Time Management
- Planning and Goal Setting
- Growth Mindset
- Self Awareness
- Microsoft Outlook, Word, and Excel
Timeline
Account Executive
International Paper
12.2021 - Current
Account Manager
GreatNeck Manufacturing
09.2019 - 12.2021
Customer Service Representative
GreatNeck Manufacturing
03.2018 - 09.2019
Bachelor of Science - Business Administration And Management
University of Memphis