David A. Krenik
Saint Paul,United States
Overview
9
9
years of professional experience
Work History
Dispatcher/Trainer Assistant
Second Samuel Transportation
Eagan, MN
05.2019 - Current
- Coordinated repairs to vehicles to maintain fleet operations.
- Responded to high volume of phone and email requests to provide logistics information.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Customer Service Representative
Linn
Cottage Grove, MN
04.2017 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Level 3 Technician
Fleet Farm
Oakdale, MN
06.2013 - 03.2017
- Maintained and managed tire and hardware inventory with [Timeframe] stock assessments.
- Checked, installed and repaired brake system components such as rotors, pads and drums.
- Maximized efficiency by coordinating changing and rotating of tires.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Central Senior High School
Saint Paul, MN06.2008
Skills
- Program Monitoring and Tracking
- Route Planning and Adjustment
- Effective Communications
- Personnel Monitoring
- Dispatch Recordkeeping
- Team Work Scheduling
- Time Management
- Understanding Customer Needs
- Responding to Difficult Customers
Timeline
Dispatcher/Trainer Assistant
Second Samuel Transportation
05.2019 - Current
Customer Service Representative
Linn
04.2017 - 04.2019
Level 3 Technician
Fleet Farm
06.2013 - 03.2017
High School Diploma -
Central Senior High School