Davida Nickerson
Olivehurst,CA
Summary
Proven Senior Project Manager at ASSA ABLOY Door Group, adept in project planning and client relationship management. Excelled in leading teams to exceed project goals, ensuring cost control and quality. Mentored staff, enhancing skills and fostering career growth. Demonstrated exceptional problem-solving and communication, securing future business through outstanding client service.
Overview
22
22
years of professional experience
Work History
Senior Project Manager
ASSA ABLOY Door Group
2018.06 - Current
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Partnered with project team members to identify and quickly address problems.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Assistant Project Manager
Blades General Contracting
2014.06 - 2017.11
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
- Generated weekly and monthly status reports for helpful progress tracking.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
Surgery Coordinator
Active Orthopaedics & Sports Medicine
2002.03 - 2014.05
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
- Coordinated post-operative care plans with nursing staff to ensure a smooth transition from surgery to recovery for each patient.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency and patient experience.
Education
Associate Of Business Administration - Medical Assisting
Maric College - Anaheim
Anaheim, CA03.2002
High School Diploma - General Studies
Turlock High School
Turlock, CA06.1998
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project Scheduling
- Client Relations
- Training and mentoring
- Cost Control
- Quality Control
- Team Leadership
- Team Collaboration
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Detail Oriented
- Time Management
- Documentation And Reporting
- Customer Relationship Management
- Phone and Email Etiquette
- Staff Management
- Decision-Making
- Team building
- Self Motivation
Languages
Spanish
Limited Working
Timeline
Senior Project Manager
ASSA ABLOY Door Group
2018.06 - Current
Assistant Project Manager
Blades General Contracting
2014.06 - 2017.11
Surgery Coordinator
Active Orthopaedics & Sports Medicine
2002.03 - 2014.05
Associate Of Business Administration - Medical Assisting
Maric College - Anaheim
High School Diploma - General Studies
Turlock High School
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