DAVIDA REID
Lake Worth,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization.
Overview
8
8
years of professional experience
Work History
Clinical Reviewer
Retreat Behavioral Health
10.2021 - Current
- Used medical and clinical review guidelines and parameters to maintain consistency in MD review process, appropriate utilization levels and compliance with facility policies and procedures.
- Input data into computer programs and filing systems.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Built relationships, gained alignment for clinical support and articulated questions to receive appropriate level of support from superiors and peers.
- Attended weekly conferences to assess data on post-operative occurrences.
Sales Consultant
FedEx
02.2019 - 10.2021
- Working copy and print department
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Customer Service Representative
GMS Connect
01.2016 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Managed over 80 customer calls per day.
Customer Service Representative
TEPERFORMANCE USA INC
09.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Managed over 50 customer calls per day.
Education
Diploma - Licensed Practical Nurse
Carleen Health Institute
Plantation11.2019
High School Diploma -
St. Jago High School
Jamaica06.2013
Skills
- Efficient Data Entry
- Understanding Customer Needs
- Customer Experience
- Customer Account Management
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- First-Tier Technical Support
- Membership Inquiries and Renewals
Timeline
Clinical Reviewer
Retreat Behavioral Health
10.2021 - Current
Sales Consultant
FedEx
02.2019 - 10.2021
Customer Service Representative
GMS Connect
01.2016 - 01.2019
Customer Service Representative
TEPERFORMANCE USA INC
09.2015 - 01.2016
Diploma - Licensed Practical Nurse
Carleen Health Institute
High School Diploma -
St. Jago High School