DAVID A WILLIAMS JR

At formally OTA Insight , we’re helping the hospitality industry with our BI solution to visualize and leverage its data in the most simple way so that they can make better revenue, distribution and marketing decisions.

• Educate and empower our users to help them achieve the most out of the OTA Insight products by engaging with them, listening, understanding their needs and providing 1-1 training where necessary
• Collaborate with Product team to ensure client feature requests are represented on the roadmap and expectations with users are managed accordingly
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner via chat or email.
• Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.

• Direct, hands-on experience working with Human Capital Management systems, SaaS, CRM or Project Management technology
• Perform quality assurance checks to ensure all payroll frequencies
• PTO plans, benefit deductions, earning codes, garnishments, time entry and HR functions are correctly implemented
• Partner with the Sales Team to execute initial discovery calls with key decision makers and functionaries to ensure all conversion data and timelines are communicated and agreed on
• Facilitate all employee wage data, prior tax liabilities, agency POAs and banking data imports are balanced and reconciled prior to first live payroll.

• Qualify customer requirements in a courteous and effective manner, preparing customers for technical implementation and identifying the appropriate setup requirements
• Manage daily caseloads effectively through Salesforce, ensuring customers progress appropriately through the onboarding lifecycle in order to become a paying customer
• Identify each customer's support and configuration requirements, set the customer expectation and resolve the customer's issue, delivering against the customer's expectations and key performance indicators (KPIs)
• Ensure all cases are resolved or escalated to the appropriate party in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritizing caseload appropriately

• After the unfortunate incident in 2020 involving George Floyd I was presented the opportunity to work with HR and create an Employee Research Group to help promote diversity and inclusion by developing and implementing comprehensive strategies and programs.
• Increased awareness of diversity issues by organizing educational workshops, seminars, and training sessions.
• Organized monthly team meetings to initiate conversations that impact employees' cause for driving the company's vision, mission, values, and strategic direction. Build a solid link to the local communities and current events in the world that would help strengthen communications and connections between and among employees and within the company.
• Created diversity networks to ensure all groups of color have a voice in the organization and positive action interventions to support under‐represented groups. Helping establish and build trust with many different people in the organization while building a wealth of knowledge and varying perspectives.

• Proactively evaluate operational effectiveness through weekly preparation and reporting of specific KPI data, including weekly goals development, revenue forecasting, and account analysis
• Maximizing contracts conditions in terms of availability, special offers, competitiveness analysis, stop sales renegotiation Ensure all top producing products are positioned strategically on our websites and analyze weekly reports to ensure all products have competitive pricing Following up on Trading evolution vs last year and targets in coordination with Contract Manager Regularly spot checks/auditing on existing Hotel information to ensure accuracy.