DAVID A. DELGADILLO
San Diego,CA
Summary
Customer service professional with 8+ years of experience in customer oriented positions, helping achieve client satisfaction in a diverse array of environments with an equally diverse set of problems. Harbors a passion for building relationships, and technical/interpersonal problem remediation. Excels in extremely busy work environments and goes above and beyond to ensure team success.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Talend, Inc.
01.2022 - Current
- Devised solutions to operations issues related to data integration and ETL workflows, working closely via phone, email, live chat and web teleconference.
- Advised application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Food Server
Little Sister OC
10.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Team Leader/Product Specialist
Citrus Motors
11.2019 - 04.2020
- Trained and provided coaching to junior team members.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Researched product's technical specifications and accurately communicated information to team and potential clients.
Food Server
FoodFirst Global Restaurants
09.2016 - 10.2019
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT06.2025
Certificate: Software Development - Software Development
Alchemy Code Lab
Portland, OR09.2021
Skills
- Technical Troubleshooting
- Software Debugging
- Issue Research
- Root Cause Analysis
- Ticket Queue Software
- JIRA Systems
- Hospitality and Accommodation
- Customer Service
- Conflict Resolution
- Food and Beverage Pairings
- Suggestive Selling
- High-Volume Dining
Timeline
Technical Support Engineer
Talend, Inc.
01.2022 - Current
Food Server
Little Sister OC
10.2021 - 01.2022
Team Leader/Product Specialist
Citrus Motors
11.2019 - 04.2020
Food Server
FoodFirst Global Restaurants
09.2016 - 10.2019
Bachelor of Science - Computer Science
Western Governors University
Certificate: Software Development - Software Development
Alchemy Code Lab
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