David A.H Campbell
Margate,FL
Summary
Hardworking employee enthusiastic about learning the Apple support & care field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Salesman
Acura Of Pembroke Pines
11.2020 - Current
- Utilized CRM software to manage customer accounts and track performance metrics.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Customer Service Representative
Service Finance Company
08.2016 - 09.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Floor Supervisor
Convergys Management Group, AT&T
01.2014 - 08.2016
- Greet customers with a warm and friendly welcome
- Describe merchandise and explain use & operation
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the personal billing, promos, & order statuses
- Accept over the phone payment information
- Protect customers identity and all other Personal Proprietary Information(PPI)
- Clean work station free of debris for relaying reps the following morning
- Help Customers understand the rules an policies of AT&T Corp
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Take escalated calls where a customer is requesting a more convincing reassurance
- Work hand in hand with Tl(TeamLeader) to coach rookie or struggling agents
- Set Expectations for teams of 20+, on key call handling procedures
- Follow up with coached reps on previous coaching tactics being exercised
- Projecting an upbeat/positive atmosphere ensuring quality customer experience between reps an All inbound callers.
Retail Sales Rep
Forever 21
02.2013 - 12.2013
- Assist guest to their desired fashion sense
- Offer shopping mesh bags to each Customers to up sale merchandise
- Keep an eye on guest, make sure they were properly taken care of
- Give managers feedback on anything suspicious amongst Coworkers/Shoplifters
- Provide Mall Directions
- Assist customers with Comparing/Locating online promotions/shopping
- Set expectations for current in store promos/savings
- Interact with large groups of families English/Non-English
- Diligent when working in groups or alone
- Humbled and Heartfelt
- Out going and Charismatic
- Trained for Management
- Great with Multitasking
- Phenomenal interactive Skills
RETAIL- SALES ASSOCIATE
Lacoste
08.2013 - 12.2013
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Demonstrate use or operation of merchandise
- Watch for and recognize security risks and thefts, and preventing these scenarios
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Answer customers' questions about products, prices & availability
- Replenishing clothing.
Service Kitchen/Line Chef/Cashier
High, Tony Roma's Express
11.2010 - 01.2013
- Open and closed store
- Assist with lifting 20-50pds
- Stocked inventory in designated areas
- Work high volume kitchen lines in a smart,friendly, fast pace
- Keep Cash Wrap neat and organized
- Swept, mopped, sanitized & organized work station
- Performing excellent customer service by Greeting customers and ascertaining what each customer wants or needs
- Recommend, select, and help translate/Spanish allowing customers to understand the menu
- Watch for and recognize security risks and thefts.
Education
Received Diploma - Customer Service /Hospitality
PIPER HIGH SCHOOL
8000 NW 44th St Sunrise, FL 33351 United States06.2010
Skills
- Reading Comprehension
- Client Rapport-Building
- Vendor Coordination
- Business Development
- Overcoming Objections
- Client Needs Assessment
Timeline
Salesman
Acura Of Pembroke Pines
11.2020 - Current
Customer Service Representative
Service Finance Company
08.2016 - 09.2020
Floor Supervisor
Convergys Management Group, AT&T
01.2014 - 08.2016
RETAIL- SALES ASSOCIATE
Lacoste
08.2013 - 12.2013
Retail Sales Rep
Forever 21
02.2013 - 12.2013
Service Kitchen/Line Chef/Cashier
High, Tony Roma's Express
11.2010 - 01.2013
Received Diploma - Customer Service /Hospitality
PIPER HIGH SCHOOL
Similar Profiles
Angela BlandinoAngela Blandino
Parts Advisor at Lauderdale BMW of Pembroke PinesParts Advisor at Lauderdale BMW of Pembroke Pines
Vyacheslav (Steve) PastukhovVyacheslav (Steve) Pastukhov
Finance Manager at Lexus Of Pembroke PinesFinance Manager at Lexus Of Pembroke Pines
Thomas PetroroThomas Petroro
Fire Captain at Pembroke Pines Fire Rescue DepartmentFire Captain at Pembroke Pines Fire Rescue Department