David Alejandro Carbajal Siegfried
El Paso
Summary
Highly and experienced Telesales Representative with over 8 years of experience in call center settings, demonstrating strong sales skills and a dedication to customer satisfaction. Seeking to utilize sales and customer service expertise in a dynamic and organized workplace. Holds a Bachelor of Science degree from the University of Texas at El Paso and a recent Master of Business Administration degree from Strayer University.
Overview
14
14
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
01.2025 - Current
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Responded to customers within required turnaround times.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Documented details of calls and customer interactions.
- Increased overall sales by 5% to 10% through streamlining sales procedures and maintaining long-term relationships with clients.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Utilized sales techniques to build customer interest in order to upsell and close sales.
Digital Technology Champion II
Verizon Wireless
03.2023 - 10.2024
- Provided excellent customer service via chat messaging and addressed various customer concerns, each with different levels of complexity, in an efficient and timely manner.
- Received up to 3 or more chat messages at a time transferred from Tier 1 specialists and other departments to research and resolve advanced technical issues.
- Saved satisfaction of frustrated customers by effectively utilizing active listening and interpersonal skills to identify churn signals during complex conversations.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Provided effective solutions to complex technical problems faced by customers, resulting in the resolution of challenging network and device manufacturer issues.
- Received accolades from various supervisors for consistently surpassing expectations in Value Per Contact, AAL, and overall monthly metrics.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
Sr. Rep-Tech Customer Service
Verizon Wireless
02.2020 - 03.2023
- Supported customers as a technical support agent through phone or voice calls.
- Offered support to customers requiring assistance with Tier 2 troubleshooting of their mobile devices.
- Successfully utilized TRG, Delphi, VZMaps, NRB, MTAS, MVD and other tech tools to streamline processes.
- Streamlined troubleshooting process resulting in efficient device replacements or CLNR.
- Handled and resolved issues related to both LTE and 5G Home accounts and devices in a professional manner.
- Managed overflow calls for billing and general account inquiries, while also providing technical support.
- Collaborated with multiple cross-functional teams to establish better understanding of technical requirements
Rep – Customer Service Advocate
Verizon Wireless
02.2018 - 02.2020
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence, avoid any further escalation to leadership teams and prevent loss of business.
- Managed billing discrepancies and addressed customer queries effectively.
- Optimized account retentions to enhance customer satisfaction.
- Streamlined device upgrade and activation processes.
- Responded to sales inquiries and effectively communicated product and service details for diverse device models and service plans.
- Followed up on unresolved customer inquiries.
- Provided troubleshooting assistance for Tier 1 Tech support needs.
Store Manager (SM)
TMX Finance of Texas Inc. d/b/a Titlemax
09.2014 - 02.2018
- Supervised day-to-day operations as a Collections and Account Manager Supervisor.
- Proficient in handling accounts related to financing and refinancing of title loans.
- Demonstrated expertise in the Lien Filing Process related to Vehicle Titles.
- Ensured the continuous improvement of skills and knowledge for both new and existing employees.
- Created effective B2B marketing plans that boosted sales and business growth, exceeding monthly quotas.
- Adept at analyzing and interpreting Profit & Loss statements.
Sales Associate
Samuels Diamonds
08.2013 - 09.2014
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Consistently exceeded expectations in providing top-notch customer service.
- Developed expertise in jewelry products enabling me to deliver personalized recommendations to clients.
- Answered customer questions about sizing, accessories, and merchandise care.
- Drove successful execution of customer credit assessments resulting in increased in-store credit approvals.
- Handled collection and marketing calls resolving past due accounts effectively.
Sales Associate
Express
11.2011 - 06.2012
- Acknowledged guests with friendly greetings and informed them about sales specials.
- Engaged with customers to build rapport and loyalty.
- Maintained assigned display area in a clean and organized manner.
- Provided assistance to all customers in locating their preferred items.
- Assigned as a store cashier on multiple instances.
Education
Master of Business Administration - Finance & Accounting
Strayer University
El Paso, TX12.2020
Bachelor of Science - Physics, Mathematics
University of Texas At El Paso
El Paso, TX08.2013
Skills
- Analytical and Problem-Solving Ability
- Critical Thinking
- Oral & Written Communication Skills
- Upselling Ability
- Customer Retention
- MS Office and G-suite Proficiency
- Time Management Skills
- Inbound sales
- High-volume call centers
- Flexible & Detail Oriented
- Billing Procedures
- Organizational Skills
- Customer Service
- Product & Service Expertise
- Leadership Skills
- Account management
- Technical troubleshooting
- CRM software
Accomplishments
Recognition into the Verizon's Winner Circle program as one of the top Employee's of 2023 and was honored with a trip to The Westin Resort on Hilton Head Island.
Languages
English
Full Professional
Spanish
Full Professional
French
Limited Working
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
01.2025 - Current
Digital Technology Champion II
Verizon Wireless
03.2023 - 10.2024
Sr. Rep-Tech Customer Service
Verizon Wireless
02.2020 - 03.2023
Rep – Customer Service Advocate
Verizon Wireless
02.2018 - 02.2020
Store Manager (SM)
TMX Finance of Texas Inc. d/b/a Titlemax
09.2014 - 02.2018
Sales Associate
Samuels Diamonds
08.2013 - 09.2014
Sales Associate
Express
11.2011 - 06.2012
Master of Business Administration - Finance & Accounting
Strayer University
Bachelor of Science - Physics, Mathematics
University of Texas At El Paso
Similar Profiles
Shannon BlackShannon Black
Customer Solutions Agent at Charter Communications, SpectrumCustomer Solutions Agent at Charter Communications, Spectrum
Cassandra HardinCassandra Hardin
Customer Service Representative at Charter Communications, SpectrumCustomer Service Representative at Charter Communications, Spectrum
Scott SeeleyScott Seeley
Supervisor at Charter Communications, SpectrumSupervisor at Charter Communications, Spectrum
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas