David A. Klaker
Dearborn Heights
Summary
Experienced in auto glass installation and repair for various vehicle types, demonstrating strong technical troubleshooting skills to resolve complex automotive issues. Successfully managed customer interactions to provide education on services, while implementing company policies to enhance operational efficiency. Led training sessions for new employees, fostering a knowledgeable workforce and improving service standards. Proven ability to monitor inventory and manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
Overview
18
18
years of professional experience
Work History
Lead Master Technician
Safelite Autoglass
Dearborn Heights
12.2015 - Current
- Install and repair auto glass for domestic, foreign, and commercial vehicles
- Interact with customers face-to-face to provide education on services rendered
- Work remotely with local and regional divisions to close orders and handle changes immediately to prevent delays and mistakes
- Implement and enforce company policies and procedures
- Act as company gatekeeper to address and resolve customer support issues to maintain company image
- Communicate directly with cross-functional teams to evaluate issues and develop corrective actions to reduce warranty returns and preserve clientele base
- Lead training demonstrations for new employees on installation techniques and procedures
- Closely monitor inventory and supply needs for local facility so accurate numbers are unheld for business needs
- Resolved complex automotive issues by troubleshooting various components within the system.
- Utilized diagnostic software to detect malfunctions in electrical systems of automobiles.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Performed technical inspections to identify any potential problems or safety issues with vehicles.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Supervisor/ Lot Manager
Copart
Woodhaven
06.2012 - 09.2015
- Oversee an average of 8 or more employees
- Facilitate training of new staff members
- Maintain inventory of vehicles and heavy equipment
- Specialize in luxury and performance vehicles
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed strategies to improve team performance and productivity.
- Created new strategies for improving customer service standards within the organization.
Sales Manager
Wireless Toys
Wyandotte
01.2007 - 01.2009
- Leading sales team
- Fostering sales culture within a team
- Service new and existing customers
- Continually assess sales processes to identify improvements and efficiencies
- Key holder; In charge of opening and closing drawer funds, bank deposits, scheduling, answering phone
Education
Diploma -
Anderson High School
Southgate, MI01.2001
Skills
- Customer service
- Management
- Initiative
- Communication
- Persuasive skills
- Interpersonal skills
- Auto glass installation
- Electrical system diagnostics
- Vehicle inspection
- Inventory management
- Project management
- Warranty return reduction
- Technical troubleshooting
Awards
- Race Award
- 2010
- 2012
- 2013
- Top Sales Award
- 2007
- 2008
- 2009
- Top 10 Management Award
- Top Sales in the Country Award
- 2018
- 2019
- 2020
Timeline
Lead Master Technician
Safelite Autoglass
12.2015 - Current
Supervisor/ Lot Manager
Copart
06.2012 - 09.2015
Sales Manager
Wireless Toys
01.2007 - 01.2009
Diploma -
Anderson High School