David Aneudi Caban-Colon
Reading,PA
Summary
A motivated professional with 10+ years of experience juggling multiple priorities to keep companies running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding new talent to their full potential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Dosie Dough
Wyomissng , PA
05.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Assistant Manager
Crumbl Cookies
Wyomissing, PA
03.2022 - 04.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reported safety and quality issues to management.
- Monitored processes, reporting abnormalities to management team.
General Manager
Dunkin' Donuts
Reading, PA
11.2020 - 01.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Starbucks Shift Lead
Starbucks
Wyomissing, PA
08.2017 - 10.2020
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Assisted in the training of new employees.
Education
High School Diploma -
Reading High School
Reading, PA04-2015
Skills
- Product and service knowledge
- Employee Scheduling
- Mnemonist
- Task Delegation
- Strategic Planning
- Guest Relations
- Team mentorship
- Conflict Resolution
- Inventory Assessment
- Cash handling expertise
Certification
- Servsafe
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Barista
Dosie Dough
05.2023 - 03.2024
Assistant Manager
Crumbl Cookies
03.2022 - 04.2023
General Manager
Dunkin' Donuts
11.2020 - 01.2022
Starbucks Shift Lead
Starbucks
08.2017 - 10.2020
High School Diploma -
Reading High School
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