Summary
Overview
Work History
Education
Skills
Technology
Timeline
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David Brown

David Brown

Marietta,GA

Summary

20-year IT Servant-Leader with a bias for teamwork, service, and Customer-focus seeking my next professional challenge. Currently, I am a Field Service Engineer with experience in virtualized and physical environments where I am responsible for maintaining technology used in Brown & Brown Insurance infrastructure around the world. I mentor junior teammates and always am available to lend a helping hand. Seeking a new challenge where I can leverage my technical and soft skills to drive the enterprises goals to ever increasing heights.

Overview

20
20
years of professional experience

Work History

Field Service Engineer

Brown & Brown Insurance
01.2023 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to maintain system integrity.
  • Documented support interactions for future reference in SNOW.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Mentored other teammates from other engineering departments and the Help Desk.

Senior Systems Administrator

Tip Top Poultry
07.2022 - 10.2022
  • Diagnosed and resolved hardware and software issues.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Mentored teammates, designed actionable development plan(s).

Systems Administrator

The Home Depot
09.2014 - 07.2022
  • Support 400,000+ associates and responsible for 12,500 physical and virtual hosts of Windows servers in a SAN / NAS environment administered on Active Directory, Azure/Entra.
  • Support Linux machines running on RHEL and CentOS.
  • Reference and utilize BlueCat IPAM. Use and modify VMware vCenter Server daily and utilize RDP, HPE iLO, Dell iDRAC and PuTTY SSH to get into and work on servers.
  • Responsible for ensuring newly created servers are built and functioning properly prior to making it to the live environment.
  • Remove and replace physical components of servers on the raised Data Center floor and control access to the raised floor. Receive escalations from System Engineering and System Administrators regarding work that needs to be physically done in the Data Center.
  • Work on remediating TSM backup issues and server turnover acceptance tasks, checking to ensure the server is built to Customer specifications before turning it over to the Customer.
  • Work on issues such as disk space remediation by removing unneeded temporary files; start and restart services; and reboot servers.
  • Resolve complex issues and make sure the Customer receives the appropriate help.

Education

HDI-DAST - Desktop Advanced Support Technician

Help Desk Institute
01.2021

MCP - Microsoft Certified Professional

Microsoft
01.2007

Certification - Systems Administration

Austin Community College
01.2005

Skills

  • Server Environments
  • Routers
  • IPs
  • Dell iDRAC
  • Hewlett-Packard Enterprise (HPE) iLO
  • Cisco
  • VMWare vCenter Server
  • BlueCat IPAM
  • IPv4
  • IPv6
  • Apple MacOS
  • IOS
  • Google Android
  • Red Hat RHEL
  • CentOS
  • Windows
  • Windows Server
  • Microsoft PowerShell
  • Linux
  • UNIX SSH
  • Microsoft RDP
  • PuTTY SSH
  • Automatic Call-Center Distribution (ACD)
  • Multi-line Telephony
  • Voice over IP (VoIP)
  • Avaya IP Softphone
  • Incident management
  • Configuration management
  • Patch management
  • Disaster recovery planning
  • Backup and recovery
  • Virtualization technologies
  • System automation
  • IT security management
  • End-user training
  • Troubleshooting and diagnosis
  • Performance tuning
  • User access management
  • Threat assessment
  • System upgrades
  • Active Directory

Technology

Dell iDRAC, Hewlett-Packard Enterprise (HPE) iLO, Cisco, VMWare vCenter Server, BlueCat IPAM, IPv4, IPv6, Apple MacOS, Apple iOS, Google Android, Red Hat RHEL, CentOS, Microsoft PowerShell, Linux / UNIX SSH, Microsoft RDP, PuTTY SSH, Avaya IP Softphone

Timeline

Field Service Engineer

Brown & Brown Insurance
01.2023 - Current

Senior Systems Administrator

Tip Top Poultry
07.2022 - 10.2022

Systems Administrator

The Home Depot
09.2014 - 07.2022

Certification - Systems Administration

Austin Community College

HDI-DAST - Desktop Advanced Support Technician

Help Desk Institute

MCP - Microsoft Certified Professional

Microsoft

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