David Brown
Charlotte,NC
Summary
Talented professional adept at performing skilled work on complex electrical and mechanical automotive systems. Detail-oriented and adaptable, with excellent problem-solving and critical-thinking skills, and specialized expertise in major commercial models. Many years of experience in a fast-paced car garage.
Overview
17
17
years of professional experience
Work History
Senior Master Technician
Crossroads Ford of Indian Trail
Indian Trail, North Carolina
04.2014 - Current
- Specialized in diagnosing and repairing ADAS systems, EV high-voltage systems, drivability issues, advanced network communication troubleshooting, module installation, programming, updating, and configuration of various customer infotainment systems.
- Provided excellent service and attention to customers when face-to-face.
- Completed day-to-day duties accurately and efficiently.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment, including Ford's IDS, FDRS, and PTS software
- Performed routine maintenance tasks including oil changes, shocks, brake service, filter replacements, fluid services, and tire rotations.
- Advised customers on necessary repairs and maintenance services for their vehicles.
- Trained junior technicians in repair procedures and best practices for efficiency.
- Maintained accurate records of service performed on each vehicle for customer reference.
- Ensured cleanliness of workspaces post-repair to promote a professional environment.
- Repaired, replaced, and adjusted components such as engines, transmissions, steering systems, brakes, electrical systems, fuel systems, air conditioning units, and suspension systems.
Automotive Lube Technician
Young Ford
Charlotte, NC
11.2009 - 04.2014
- Inspected vehicles for oil quality and fluid levels.
- Maintained the cleanliness of the work area to ensure safety compliance.
- Documented service records accurately for customer reference and follow-up.
- Performed oil changes, tire rotations, and other basic maintenance services on customer vehicles.
- Checked tire pressure and performed tire repairs, installations, and maintenance tasks.
- Diagnosed mechanical problems using computerized diagnostic equipment.
Education
High School Diploma -
Hickory High School
Hickory, NC05-2008
10 Year Ford Senior Master Technician - Automotive Diagnostic And Repair
Ford Training Center
Charlotte, NC07-2026
Skills
- Module programming expertise
- Advanced diagnostics knowledge
- Diagnostic testing and calibration
- Advanced troubleshooting techniques
- Electrical systems expertise
- Engine overhaul proficiency
- Vehicle maintenance and repair
- Preventive maintenance execution
- Road testing experience
- Hand and power tool usage
- Mechanical and electrical aptitude
- Complex problem-solving abilities
- Accurate record-keeping
- Customer service excellence
- Effective communication skills
- Team collaboration skills
- Work planning and prioritization strategies
- Warranty process management
- Strong work ethic
Timeline
Senior Master Technician
Crossroads Ford of Indian Trail
04.2014 - Current
Automotive Lube Technician
Young Ford
11.2009 - 04.2014
High School Diploma -
Hickory High School
10 Year Ford Senior Master Technician - Automotive Diagnostic And Repair
Ford Training Center