David Bryan Fletcher

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Maintained client treatment records and designed long-term care programs for return customers.
• Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
• Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
• Supported clients' holistic health journey by incorporating mindfulness and relaxation practices into sessions.
• Participated in continuous education to master latest techniques in massage therapy.
• Achieved significant reduction in clients' muscle tension and pain with tailored deep tissue techniques.
• Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
• Leveraged aromatherapy to enhance massage outcomes, providing multi-sensory therapeutic experience.
• Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.

• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
• Prepared records and data for regular audits.
• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
• Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
• Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
• Managed 12 program directors and held monthly meetings
• Maintained annual budgets up to 1,8 Million
• Established a robust compliance framework, resulting in reduced instances of non-compliance issues.

Maintained proper maintenance of tenant files and computer records to ensure accuracy according to HUD and LIHTC regulations.

Monitored and implemented changes according to Federal and State regulations.

• Oversaw financial operations, ensuring budget compliance and optimizing resource allocation.
• Provided leadership, guidance and support to staff members.
• Collaborated with community members to develop and implement service initiatives.
• Managed volunteer programs focused on providing community services to underserved populations.

• Conducted extensive due diligence investigations on prospective licensees, ensuring alignment with organizational standards and values before granting approval.
• Assisted preparation of annual budget reports tracking revenue expenses associated licensing activities, providing valuable insights for management team.
• Implemented standardized templates for all licensing-related correspondence, resulting in increased efficiency communication between parties.
• Coordinated with legal counsel to address contract negotiations and intellectual property concerns related to licensing agreements.
• Monitored the status of licenses, ensuring timely renewals and updates for clients.
• Maintained comprehensive records of licensing activities, facilitating audits and regulatory reviews.
• Managed multiple projects concurrently, prioritizing tasks effectively to meet critical deadlines.
• Spearheaded process improvement initiatives, identifying areas of inefficiency and implementing targeted solutions.