DAVID C. LYNCH
Richmond,VA
Summary
- Energetic leader promotes 28 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Operations Director surpasses demanding objectives and achieves or exceeds set goals.
Overview
28
28
years of professional experience
Work History
Operations/Case Manager
Pinnacle Treatment Services
RICHMOND, United States, United States
05.2021 - Current
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Partnered with counselors, social workers, and clinical management to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
- Developed and implemented transition services plan to facilitate movement from Leesburg Treatment Center to sober living.
- Evaluated treatment plans against individual goals and healthcare standards.
Operations Manager
Region Ten Community Services Board
Charlottesville, VA
08.2015 - 05.2021
- Assist with project management for agency construction projects to include initial design layouts and oversight of construction.
- Oversaw construction & operations of all facilities.
- Responsible for all aspects of mental health facilities management & staff to include after-hours emergencies.
- Establishes, maintains, and assesses operational systems for all Region Ten sites to include mail systems, office machines, security systems, and other issues as requested
- Contract administrator for approximately 460 agency cell phones, tablets, data cards including initial set-up and upgrades
- Developed, implemented, and maintained a centralized fleet management system consisting of 96 automobiles
- Responsible for maintaining property files to include assessments, locations, studies, and official records
- Responsible for vendor contracts and renovation projects, issue RFP's & IFB's for projects as needed
- Responsible for continuation of operations planning.
Real Estate Agent
RE/MAX Commonwealth
09.2008 - 08.2015
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Assisted clients in financial planning for purchase.
- Maintained connections with clients to encourage repeat business and referrals.
District Facilities Manager
Sears Holdings Corporation
07.2006 - 08.2008
- Provide overall facilities direction to regional-based facility managers
- Manage the operations of up to 45 facilities with a staff of 16 direct reports throughout Central Virginia and North Carolina
- Provided and implemented all processes and programs to provide optimal productivity of facilities team
- Managed coordination of all program rollouts
- Provided direction for capital roll out of RFP's., including project plans, site meetings, and scope of work
- Responsible for thecontinuation of operations planning.
Utilization Management Specialist CSA
City of Lynchburg
01.2006 - 07.2006
- Provide provision of appropriate services in the least restrictive environment based on client needs
- Provide FAPT assessment and recommendation for CPMT review for approval of services
- Conducted FAPT for the recommendation of appropriate services to meet the client's needs
- Provide feedback on theclient's specific basis incorporating clinical expertise and
- SA knowledge
- Supplied innovative and creative feedback for local government consideration in a neutral and nonjudgmental manner
- Developed knowledge of each participating local government resource and availability of services.
Operations Manager
Tiffany & Co - Iridesse Inc
05.2004 - 02.2005
- Key role in the creation of the first company-owned subsidiary of Tiffany & Co
- Worked closely with CFO and reported directly to the President of the company
- Oversaw construction and maintenance of new division studios
- Created policy & procedure, customer service procedures, procurement of vendors, payroll budgets, inventory control procedures, and staffing store build-out.
Operations Director
Gucci America Inc, Yves Saint Laurent
11.2002 - 04.2004
- Key role in the start-up of Yves Saint Laurent division in the New York market & Beverly Hills, CA
- Managed daily operations of flagship YSL stores in NYC and West Coast for a luxury global leader
- Worked closely with CFO and President of Division.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Slashed overtime expenses by restructuring staff and management team schedules.
Northeast Regional Operations Auditor
Gap Inc
05.1993 - 11.2002
- Consistently promoted to increased responsibilities
- Implemented corporate operating, safety standard policies, and inventory controls for approximately 200+ divisional stores, including maintenance review and renovations
- Conducted training workshops and customer service initiatives
- Demonstrated professionalism in all facets of working with various stakes
- Managed facilities' preventative and predictive maintenance programs
- Supported business continuity by proactively planning for and responding to catastrophic events
- Collaborated with Regional VP's to increase sales and stem shortage
- Worked flexible hours; night, weekend, and holiday shifts
- Exceeded goals through effective task prioritization and great work ethic
- Developed team communications and information for meetings
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Increased customer satisfaction by resolving POS issues.
Education
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
1995
Associates Degree - Psychology
Louisburg College
1992
Skills
- Team Building
- Employee Relations
- Talent Management
- Excellent Communication Skills
- Strategic Planning
- Leadership Skills
- Setting Goals
- Ability To Manage
- Management Experience
- Improve Performance
- Team Engagement
- Customer Service
- Process Improvement
- Market Operations
Timeline
Operations/Case Manager
Pinnacle Treatment Services
05.2021 - Current
Operations Manager
Region Ten Community Services Board
08.2015 - 05.2021
Real Estate Agent
RE/MAX Commonwealth
09.2008 - 08.2015
District Facilities Manager
Sears Holdings Corporation
07.2006 - 08.2008
Utilization Management Specialist CSA
City of Lynchburg
01.2006 - 07.2006
Operations Manager
Tiffany & Co - Iridesse Inc
05.2004 - 02.2005
Operations Director
Gucci America Inc, Yves Saint Laurent
11.2002 - 04.2004
Northeast Regional Operations Auditor
Gap Inc
05.1993 - 11.2002
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Associates Degree - Psychology
Louisburg College
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