DAVID C MELENDY
Raymond,NH
Summary
Experienced and energetic trainer who is comfortable working in fast-paced environments. Self-starter with the ability to complete complex assignments with limited instruction or supervision. Experienced in the dynamics of gas piping and gas systems including reading diagrams, wiring schematics and installation instructions on a variety of appliances and equipment.
I would be proud and honored to officially be part of the UA, supporting our industry and our trades together with the UA, as Manager of Customer Engagement overseeing the VTEN program and content development through our LMS platform, I believe this will be a strong relationship with great value.
Overview
17
17
years of professional experience
1
1
Certification
Work History
VTEN Sales Manager
Viega LLC
01.2024 - Current
- Building Future-Ready Skilled Trades Pipelines, connecting trade schools with resources for success
- UA Instructor and Apprentice focused training programs
- Education that goes above and beyond, first-hand experience installing industry-leading press technology
- Annual VTEN Instructor Conferences and Workshops
- Almost 100 UA Local VTEN Members year-to-date
- VTEN supporting & sponsoring state, district, and national apprentice contests
- Developing a strong program together focusing on our industry
- ManagE key accounts with strategic planning and relationship building, increasing customer loyalty and VTEN program retention.
- Bringing Viega awareness to the skilled trades
Marine Territory Manager
Viega LLC
10.2021 - 01.2024
- Northeast territory sales manager responsible for all marine accounts along the Eastern Seaboard, from Philadelphia north to Canada including Novia Scotia and Halifax
- Eastern territory coverage strategically identifying and targeting high-potential accounts.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Improve customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Technical Trainer
Viega LLC
01.2019 - 10.2021
- Design & create trainings for all Viega systems and the marine division, for onsite classroom experiences and online platform trainings
- Dedicated support to the field installers & installations for both Viega materials & systems
- Grow Viega business through training relationships, calendar events, conventions & marine related shows
- Support the Marine / Offshore sales team to grow the marine division through web based & onsite training for ship owners, engineers & installing technicians
Assistant Technical Trainer
Viega LLC
08.2018 - 01.2019
- Educate wholesalers, contractors install technicians on technical aspects of Viega products
- Travel to events, trade shows & trainings across the US and Canada
- Develop new curriculum based on up-to-date product information
Technical Support Associate
Viega LLC
05.2014 - 08.2018
- Phone support for in field technicians, wholesalers and Viega support staff of all Viega products and systems
- Assist with training classes, hands on & help with extracurricular activities
Technical Support Associate
Bosch
10.2012 - 05.2014
- Provides phone technical support for all Bosch tankless water heaters
- Resolve warranty issues and part replacements
- Provides system design and appliance sizing assistance
- Review and create product technical documentation
HVAC/Plumbing Service Technician
Heritage PHC
08.2006 - 05.2012
- Performed service repairs and preventative maintenance on residential heating and AC equipment
- Serviced and installed water filtration systems along with both tankless and traditional water heaters
- Assisted in the installation, repairs, and replacements of submersible well and jet pump systems
- Working knowledge of hydronics, radiant heating, water-to-air coil, air-to-air and AC heat pump systems
- Worked non-standard, on-call hours and weekends on rotational basis to meet and exceed customer focused needs.
Education
Some College (No Degree) - Criminal Justice
California University of San Bernardino
San Bernardino, CASkills
- Strategic Account Development
- Account Management
- Client Relationship Management
- National Account Management
- New Business Development
- Strategic Planning
- Performance Management
- Product Knowledge
Certification
- NH Gas certified STN & STP GF0804127 license
- EPA certified in both Type-I & II CPR
- N.A.T.E certified
- First Responder Certified
Timeline
VTEN Sales Manager
Viega LLC
01.2024 - Current
Marine Territory Manager
Viega LLC
10.2021 - 01.2024
Technical Trainer
Viega LLC
01.2019 - 10.2021
Assistant Technical Trainer
Viega LLC
08.2018 - 01.2019
Technical Support Associate
Viega LLC
05.2014 - 08.2018
Technical Support Associate
Bosch
10.2012 - 05.2014
HVAC/Plumbing Service Technician
Heritage PHC
08.2006 - 05.2012
Some College (No Degree) - Criminal Justice
California University of San Bernardino
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