David C Moreida
Alice,TX
Summary
Proven leader and efficient problem-solver, adept at prioritizing tasks and maintaining calm under pressure.
Spearheaded customer service excellence, boosting repeat business through strategic staff motivation and meticulous inventory management. Excel in driving operational success and enhancing customer satisfaction. Fostering cooperative team environments. Consistently exceed sales goals by leveraging upselling techniques and fostering a positive customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Team Lead
Circle K
11.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships.
- Perform side duties while maintaining customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
Driver/Cashier/Cook
Texas Brick Oven
10.2018 - 03.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments, and issue receipts.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Followed all relevant traffic laws and safety regulations.
Cashier
HEB Grocery Store
09.2017 - 08.2018
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Restocked and organized merchandise in front lanes.
- Worked flexible hours and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at beginning and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned produce and warehouse positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
Assistant Manager
Dairy Queen Restaurant
06.2013 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Reduced shortages by holding staff accountable for excessive food waste and conducting shift inventories.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged customer feedback and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed strong working relationships with staff, fostering a positive work environment.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Certificate - Medical Assisting
Brightwood College
Corpus Christi, TX02.2016
High School Diploma -
Alice High School
Alice, TX06.2013
Skills
- Cooperative Attitude and Feedback Acceptance
- Inventory Stocking
- Customer Transactions
- Self Motivation
- Conflict Resolution
- Customer Service and Assistance
- Problem-solving abilities
- Work Task Prioritization
- Multitasking
- Calm and Professional Under Pressure
- Continuous Improvement
- Attention to Detail
Timeline
Customer Service Representative Team Lead
Circle K
11.2022 - Current
Driver/Cashier/Cook
Texas Brick Oven
10.2018 - 03.2022
Cashier
HEB Grocery Store
09.2017 - 08.2018
Assistant Manager
Dairy Queen Restaurant
06.2013 - 08.2017
Certificate - Medical Assisting
Brightwood College
High School Diploma -
Alice High School
Similar Profiles
BRISHA WILLIAMSBRISHA WILLIAMS
Cashier at Circle KCashier at Circle K
Kiara WattersonKiara Watterson
Assistant Manager at Circle KAssistant Manager at Circle K
Blake BartonBlake Barton
Customer Service Representative at Circle KCustomer Service Representative at Circle K