Summary
Overview
Work History
Education
Skills
Timeline
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David Chapman

Kennesaw

Summary

Experienced Director of Operations with over 30 years of expertise in strategic planning, resource optimization, and problem-solving to drive profitability and scalable growth. Strong leader with a proven ability to build high-performing teams, foster relationships, and implement efficient, results-driven practices. Adaptable and organized, consistently meeting business needs while thriving under pressure and enhancing organizational success.

Overview

24
24
years of professional experience

Work History

Director of Operations

SJC Enterprises, Humble Pie
Atlanta, GA
11.2023 - Current
  • Revitalized an underperforming restaurant, doubling sales within the first three months through targeted operational improvements and strategic initiatives
  • Drove team development and expansion, fostering a culture of high performance and accountability
  • Reduced labor costs by optimizing staffing levels while maintaining service quality and efficiency
  • Strengthened guest and community relations, enhancing customer satisfaction and brand loyalty
  • Managed on-site operations five days a week, ensuring smooth daily operations and adherence to company standards
  • Focused on instilling Front-of-House (FOH) and Back-of-House (BOH) processes, including training, development, and coaching to maintain consistent service excellence
  • Led recruitment efforts, emphasizing hiring team members with strong attitudes and personalities to meet market demands and align with company culture

Senior Director of Operations

Ted's Montana Grill
Atlanta, GA
05.2010 - 07.2021
  • Led operations for 10 restaurants across the Eastern U.S
  • And Colorado, managing four direct-reporting Directors of Operations
  • Cultivated strategic relationships with regional leadership to drive a culture of success, resulting in significant profit increases
  • Ensured company policies and strategies were consistently enforced, maintaining compliance across all locations
  • Implemented comprehensive training practices, adopting a hands-on approach with team members to promote continuous improvement

Regional Manager

Bugaboo Creek Steakhouse
Atlanta, GA
03.2005 - 04.2010
  • Managed operations for seven restaurants in and around Atlanta, GA, leading a team of General Managers
  • Provided mentorship and guidance to General Managers on best practices, operational processes, and methodologies
  • Addressed and resolved human resource concerns efficiently, establishing consistent processes to handle issues
  • Focused on recruitment of talented, trainable team members and drove new business strategies to boost revenue growth

Regional Manager

Longhorn Steakhouse
Atlanta, GA
06.2001 - 03.2005
  • Oversaw six restaurant locations in the greater Atlanta area, providing leadership and strategic direction
  • Enhanced operational efficiency through organizational restructuring and targeted leadership initiatives
  • Maximized company revenue by optimizing daily operations, focusing on cost control, and improving service delivery
  • Reduced employee turnover by implementing effective training programs and fostering high levels of employee engagement
  • Adapted operational procedures to meet evolving business demands, ensuring continued success and profitability

Education

Business Administration And Management -

Daemen College
Buffalo, NY
05.1983

Skills

  • Decision Making
  • Budgeting & Cost Control
  • Team Leadership & Staff Development
  • Business Strategy Development
  • Guest Service Excellence
  • Standard Operating Procedures

Timeline

Director of Operations

SJC Enterprises, Humble Pie
11.2023 - Current

Senior Director of Operations

Ted's Montana Grill
05.2010 - 07.2021

Regional Manager

Bugaboo Creek Steakhouse
03.2005 - 04.2010

Regional Manager

Longhorn Steakhouse
06.2001 - 03.2005

Business Administration And Management -

Daemen College

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David Chapman