Detail-oriented professional committed to delivering exceptional customer service, with a strong focus on safety and team collaboration. Proven ability to train staff and maintain high standards in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Laborer
Ultimate Shine Car Wash
Roanoke, VA
03.2025 - Current
Operated high-pressure wash equipment for vehicle cleaning and detailing.
Maintained cleanliness of work environment to ensure safety and efficiency.
Assisted in training new laborers on proper washing techniques and procedures.
Collaborated with team members to meet daily service goals and customer satisfaction.
Managed inventory of cleaning supplies and notified management of low stock levels.
Sales Associate
Sheetz
Roanoke, VA
01.2024 - 02.2025
Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
Operated point-of-sale systems accurately, processing transactions with attention to detail.
Managed inventory levels, restocking shelves efficiently to maintain product availability.
Assisted in training new employees on operational standards and customer engagement techniques.
Implemented promotional displays, increasing customer interest and driving sales initiatives.
Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
Contributed to maintaining cleanliness and organization of store environment for safety compliance.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
7-11 Convenience Store
Roanoke, VA
10.2008 - 11.2023
Provided exceptional customer service by assisting with product selection and addressing inquiries.
Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
Maintained cleanliness and organization of store displays to enhance the shopping experience.
Maintained cleanliness and organization of store displays to enhance shopping experience.
Trained new associates on customer service standards and operational procedures for consistency.
Monitored inventory levels, placing orders as needed to prevent stockouts and ensure product availability.
Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
Identified opportunities for process improvements, contributing to enhanced workflow efficiency within the team.
Prepared merchandise for the sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Engaged with customers to effectively build rapport and lasting relationships.
Laborer
Fred Whitaker
Roanoke, VA
05.2003 - 09.2008
Implemented best practices for water conservation during car wash processes.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Improved worksite efficiency by maintaining clean and organized work areas.
Performed general housekeeping and cleaning tasks.
Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Inspected vehicles for damage before and after washing to ensure quality service.
Inventory Specialist
RGIS Inventory Services
Roanoke, VA
10.1999 - 06.2003
Streamlined inventory processes, resulting in improved efficiency and reduced discrepancies during audits.
Implemented new software systems to enhance tracking of inventory movements and reporting functionalities.
Managed inventory audits to ensure accurate stock levels and compliance with company standards.
Trained and mentored team members on best practices for inventory control and data entry accuracy.
Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Performed data entry and completed proper paperwork.